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Avaya Aura is the best product and a lot of journey for us to growth with
June 27, 2023

Avaya Aura is the best product and a lot of journey for us to growth with

Chhoeun Chroeng | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

We use Avaya Aura for internal communication and across the region. The system helps us a lot with our internal meetings in the region.
  • Well on CC Elite for our customer service support
  • Yes after attend the breakout section and then we think AEP is the best for future upgrade
  • Telephony
  • ROI for our contact center elite that support our customer by 24/7
Avaya Aura is an enterprise product and can be expandable.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Easy to use and help the long call for internal communication.

Avaya Aura Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
Not Rated
10.0
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Avaya Aura

150
  • Telephony
  • Reporting
  • Call center elite
  • We plan upgrade in the future
  • AEP
We are happy with this product since we have used until now around 10 years.

Evaluating Avaya Aura and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
We will consider with Avaya Aura.