Avaya Communications API vs. Plivo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Communications API
Score 7.2 out of 10
N/A
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.N/A
Plivo
Score 6.7 out of 10
Mid-Size Companies (51-1,000 employees)
Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services. Benefits of choosing Plivo include: • Supports sending messages and making voice calls to 190+ countries. • Enterprise-ready Premium Communication Network boasts an uptime…
$0
per SMS recieved
Pricing
Avaya Communications APIPlivo
Editions & Modules
No answers on this topic
SMS API Platform
$0
per SMS recieved
Zentrunk - SIP Trunking
$0
per call recieved/per minute
SMS API Platform
$0.01
per SMS sent
Zentrunk - SIP Trunking
$0.01
per call made/per minute
Voice API Platform
$0.01
per call recieved/per minute
Voice API Platform
$0.01
per call made/per minute
Local Numbers
$0.50
per month
Toll Free Numbers
$1
per month
Short Code
$500
per month
Offerings
Pricing Offerings
Avaya Communications APIPlivo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Best Alternatives
Avaya Communications APIPlivo
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya Communications APIPlivo
Likelihood to Recommend
8.4
(5 ratings)
6.0
(3 ratings)
Usability
8.1
(3 ratings)
10.0
(1 ratings)
Support Rating
8.1
(3 ratings)
10.0
(2 ratings)
User Testimonials
Avaya Communications APIPlivo
Likelihood to Recommend
Avaya
The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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Plivo
If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
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Pros
Avaya
  • IVR
  • Text to speech
  • API Support
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Plivo
  • Easy integration
  • Customer service is good
  • Services are prompt
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Cons
Avaya
  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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Plivo
  • Customer support
  • Response times
  • Account transparency
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Usability
Avaya
Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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Plivo
They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
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Support Rating
Avaya
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
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Plivo
  • It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
  • Even a non-techy can use Plivo and integrate the services if required.
  • You have all the APIs available at a single place for your ready reference. Things are manageable and easy.
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Alternatives Considered
Avaya
We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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Plivo
  • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
  • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
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Return on Investment
Avaya
  • Time to market
  • Improve customer service
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Plivo
  • None now that they no longer support their product
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ScreenShots