Avaya IP Office vs. MicroSIP

So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.

Incentivized

MicroSip integrates calls through my laptop, which is especially convenient and allows for continuity of my work so I can answer or make calls while updating notes or checking emails. It is particularly accurate with caller ID, call log and VM and DND features. Overall I enjoy using it and believe it is a beneficial tool to use as opposed to conventional calling.

Incentivized

• It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.

Incentivized

• Facilitates an accurate call log
• Allows call pop ups
• VM and DND features

Incentivized

• Remote access and alarming. So most of the VIA products, actually, I'm going to say all, it's a pretty big brush, but all of them, except for the Avaya IP Office family, don't support Sal Gateway. They don't support remote access or Sal alarming. Everything else does. And it's crazy that this product doesn't, so that's one thing it could do better.
• Analog and digital circuit line management needs to be better. You still have to reboot controllers to add and remove phones from it, which is kind of embarrassing. Sometimes, you have to tell someone about it when you compare it to all of its competition. Those are the two things I would take away is needs immediate improvement.

Incentivized

• Thus far I have not encountered any issues with MicroSip so I am unable to comment in this area.

Incentivized

Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.

Incentivized

Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.

Incentivized

Obviously, the Aura stuff, but that's a whole other class, but there's a lot of transition between those customers. So I've seen a ton of those. I've done RingCentral, I've done it via cloud office. I've been a user of a Nortel system, but I've never had to administer it. I've built Asterisk machines too. Those have been fine. The Avaya IP Office still outperforms them all for the price, though. Probably the only thing that's still thrown at a small business.

Incentivized

MicroSip is quite honestly the first call app that I have used which is integrated with a laptop but in terms of call quality and other features as mentioned such as VM, DND, call alerts, call log and caller ID these are all top notch. I would recommend MicroSip for any organization looking to save time.

Incentivized

• When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
• CAPEX vs OPEX
• Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

Incentivized

• Time Saving
• Accurate Call Alerts

Incentivized