Avaya IP Office - Telephony Powerhouse
December 02, 2024

Avaya IP Office - Telephony Powerhouse

Samuel Gumbs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya IP Office

I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.

Pros

  • vpn phones
  • mobile softphone
  • remote voicemail access
  • mobile callback, allowing users to place calls from their mobile phones routed through the pbx switch.

Cons

  • licensing regime is not easy to understand
  • the deskphone feature set needs improvement
  • IP Office Switch should come with dual power supply for disaster recovery reasons.
  • Slash our telecom expense by 50% using ARS and time profile combined
  • Remote Users were to stay connect with main office
  • System paid for itself within two years of implementation
Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

For the installation for SMB similar to the installation that I did it is ideal. Far less budget impacting in comparison to the much larger scaled Avaya IP Office telephony switches. The license cost if not mindful can grow expontial quite rapidly. However if you need a mix of IP phones, Digital phones, Analog Phones and varying trunk types such : SIP, T1 and Analog trunk this would be your best bet.

Avaya IP Office Feature Ratings

7.5
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
8
6.3
Answering rules
7
Call recording
7
Call park
8
Call screening
7
Message alerts
8
Business SMS/External Messaging
6
Online Fax
4
Voicemail Transcription
3
7.0
Mobile app for iOS
7
Mobile app for Android
7
5.5
High quality audio
9
High quality video
2
6.0
Meeting initiation
6
Record meetings / events
6
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
7.5
Centralized communications management
8
Team messaging
7

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