Why Avaya IP Office makes sense
June 27, 2023

Why Avaya IP Office makes sense

Kristina Hawthorne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Avaya IP Office

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.
  • Feature set
  • Gradual migration
  • Maintenance
  • Customer Service
  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
  • Avaya IP Office
I sell, demo, implement and maintain both Avaya IP Office and Avaya Cloud Office. I truly believe Avaya has the best feature set moving from on prem solutions to hosted than any other product on the market.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

I can't think of a time that Avaya IP Office is not well suited unless it's being implemented on an enterprise customer, where another platform would better fit.

Avaya IP Office Feature Ratings

Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
10
Call screening
7
Message alerts
8
Mobile app for iOS
5
Mobile app for Android
5
High quality audio
7
High quality video
7
Calendar integration
5
Meeting initiation
Not Rated
Record meetings / events
Not Rated
User authentication
4
Participant roles & permissions
Not Rated