Item: Avaya IP Office
Rating: 10
Author: Kristina Hawthorne

Overall Satisfaction with Avaya IP Office

Use Cases and Deployment Scope

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

Pros and Cons

Pros

Feature set
Gradual migration
Maintenance

Cons

Customer Service

Return on Investment

When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
CAPEX vs OPEX
Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

I sell, demo, implement and maintain both Avaya IP Office and Avaya Cloud Office. I truly believe Avaya has the best feature set moving from on prem solutions to hosted than any other product on the market.

Key Insights

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

Likelihood to Recommend

I can't think of a time that Avaya IP Office is not well suited unless it's being implemented on an enterprise customer, where another platform would better fit.

Avaya IP Office Feature Ratings

Comments

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Why Avaya IP Office makes sense