Aventri vs. RegOnline by Cvent (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aventri
Score 5.4 out of 10
N/A
Aventri (formerly etouches) offers end-to-end event management and venue sourcing solutions. The open source platform aims to help streamline the event process, providing real-time data and analytics on event performance, customer engagement, and therefore increasing measurable event ROI. The company was founded in 2008 as etouches and reintroduced in 2018 as Aventri. The product has assisted over 25,000 event professionals in planning, executing, and measuring their events.…N/A
RegOnline by Cvent (Discontinued)
Score 7.8 out of 10
N/A
RegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.N/A
Pricing
AventriRegOnline by Cvent (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AventriRegOnline by Cvent (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AventriRegOnline by Cvent (Discontinued)
Considered Both Products
Aventri
Chose Aventri
eTouches was selected for the integrated package, lower cost per registrant, no limitations on web pages, availability of exhibit sales module. It can handle the complexity of our client programs very easily. eTouches tells us we are "power users ;-)".
RegOnline by Cvent (Discontinued)

No answer on this topic

Top Pros
Top Cons
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User Ratings
AventriRegOnline by Cvent (Discontinued)
Likelihood to Recommend
8.0
(6 ratings)
8.0
(6 ratings)
Support Rating
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
AventriRegOnline by Cvent (Discontinued)
Likelihood to Recommend
Aventri (formerly etouches)
eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.
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Cvent
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
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Pros
Aventri (formerly etouches)
  • Manages class size limits very well.
  • Provides information for hotel booking and transfers so that all this information is in one record.
  • Unlimited number of pages for the website is invaluable - we looked at other programs with only 4 pages for the website and that just isn't enough for our clients.
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Cvent
  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
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Cons
Aventri (formerly etouches)
  • Registration on the backend was confusing
  • Sometimes the code would break and take a while to fix (adding images, extra text)
  • Not intuitive for users
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Cvent
  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
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Support Rating
Aventri (formerly etouches)
I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.
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Cvent
We've never had an issue they couldn't resolve in one phone call.
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Alternatives Considered
Aventri (formerly etouches)
We loved CVENT and DoubleDutch, but it was much easier to have all the modules we needed in one platform, which happened to be Aventri.
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Cvent
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
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Return on Investment
Aventri (formerly etouches)
  • Much more thorough reporting than previous provider.
  • The ability for long term goal creation based on the objectives evaluated post conference.
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Cvent
  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
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