Consistent success with eTouches
Bill Reger | TrustRadius Reviewer
Updated May 08, 2017

Consistent success with eTouches

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with etouches Event Management Platform

We began using eTouches as our online event management platform last year after our previous provider folded. The service eTouches provides is significantly more robust and user friendly. Its primary use is as an online registration service for the multiple events we run throughout each year. Additionally, we use it as emailing service for contacting our 1,500 members with newsletters and event announcements.
  • The response time of support requests is exceptional. While they have not been able to solve every issue, they are very thorough and followup regularly.
  • The availability of optional robust modules that you can choose whether or not to implement is excellent. For instance, the eSurvey module made post event evaluations significantly better than past attempts.
  • The ability to assign multiple levels of users to view event reports is a big help.
  • We have run into some email servers putting eTouches sent emails in spam folders. The placement has come from the server end, not the user end. This has resulted in missing survey responses.
  • The ability to customize registrant categories would significantly help in evaluation completions.
  • [I would like] A clear answer as to how many emails are allowed per registration.
  • Much more thorough reporting than previous provider.
  • The ability for long term goal creation based on the objectives evaluated post conference.
SignUp4 was our previous service and performed well. It wasn't until after it shuttered that we realized how much more could be provided. Cvent (which absorbed SignUp4) provided many of the old solutions but at a significantly higher price. In the end, it seemed more suited for very large events more so than the size we normally run. Thus we chose eTouches to supplant SignUp4.
eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.