Avochato vs. Heymarket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avochato
Score 8.7 out of 10
N/A
Avochato is a text messaging software service for sales, customer support, and other departments and business entities featuring two-way texting, chat widget for websites or applications, and other tools to facilitate easier communication with customers.N/A
Heymarket
Score 9.0 out of 10
N/A
Heymarket is a business text messaging software service from the company of the same name in San Francisco, for customer support, sales, and operations, that requires no installation by customers and supports SMS and Facebook messaging.
$59
per month
Pricing
AvochatoHeymarket
Editions & Modules
No answers on this topic
Standard
$59
per month
Plus
$119
per month
Pro
$239
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
AvochatoHeymarket
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AvochatoHeymarket
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AvochatoHeymarket
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User Ratings
AvochatoHeymarket
Likelihood to Recommend
10.0
(3 ratings)
8.8
(2 ratings)
Usability
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
AvochatoHeymarket
Likelihood to Recommend
Avochato
Well suited: Problem resolution, timely response, 1-many communicaiton, event triggered automation, allows reservationists to text multiple people at one time, and puts all the relevant decision making information in a link. Also allows us to have a written record of the conversation. Less Appropriate: Still cannot replace the Southern hospitality of a phone call. Sometimes texting reaches a point, where a phone call can solve fix, or figure it out quicker
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Heymarket
Having a shared inbox is crucial for us, we cover 7 days a week from a PST-EST time zone so the whole team always needs to have visibility on conversations at all times. We also enjoy the fact that most functions of Heymarket are simple to use and don't require us to loop in tech help
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Pros
Avochato
  • Platform for easy monitoring of communication
  • Ease of use for batching communication to multiple entities at one time
  • Projecting or pre-scheduling communication in a time pre-determined by our office.
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Heymarket
  • Sends personalized messages with tags and templates.
  • Automates routine communications like order updates or follow-ups.
  • Schedules messages to be sent at specific times.
  • Manages customer opt-ins/opt-outs to comply with current regulations.
  • Integrates with tools we use, like HelpScout.
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Cons
Avochato
  • The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app.
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Heymarket
  • It could be easier to set up campaigns
  • Group texting is missing
  • Can duplicate users
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Usability
Avochato
No answers on this topic
Heymarket
In my opinion, Heymarket is easy to use and has a nice, clean interface (much nicer than JustCall). The customization is nice and it is easy to create templates, schedule messages, send messages through API, etc. I cannot give it a 10 because, in my opinion, the mobile app is not very good, you cannot close API messages manually, and the Customer Service team lacks the ability to help without contacting management.
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Alternatives Considered
Avochato
We never tried or used any other platform
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Heymarket
Heymarket was easier to use and has had less errors than OpenPhone. While they do share many similar features (shared inbox, tagging users, simple to use) Heymarket has been a solid solution for us. I only wish we could also use it to make phone calls along side text messages
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Return on Investment
Avochato
  • Extremely positive. Very efficient style of communication.
  • Excellent booking engine, very effective marketing option. Click to text.
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Heymarket
  • Faster and more personalized responses, which improve customer experience.
  • Built-in opt-in/out management reduces the risk of non-compliance with regulations.
  • Inability to auto-close API messages results in a lot of lost time for CS as they have to manually close every message sent through API.
  • The cost, especially if we decide to send marketing messages, is rather high compared to other companies we have used.
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ScreenShots