AWS Chatbot vs. Intercom
AWS Chatbot vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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AWS Chatbot | N/A | AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
AWS Chatbot | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
AWS Chatbot | Intercom | |
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Top Pros |
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Top Cons |
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AWS Chatbot | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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AWS Chatbot | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AWS Chatbot | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
AWS Chatbot | Intercom | |
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Likelihood to Recommend | Amazon AWS No answers on this topic | Intercom |
Pros | Amazon AWS No answers on this topic | Intercom |
Cons | Amazon AWS No answers on this topic | Intercom |
Likelihood to Renew | Amazon AWS No answers on this topic | Intercom |
Usability | Amazon AWS No answers on this topic | Intercom |
Reliability and Availability | Amazon AWS No answers on this topic | Intercom |
Performance | Amazon AWS No answers on this topic | Intercom |
Support Rating | Amazon AWS No answers on this topic | Intercom |
Online Training | Amazon AWS No answers on this topic | Intercom |
Implementation Rating | Amazon AWS No answers on this topic | Intercom |
Alternatives Considered | Amazon AWS No answers on this topic | Intercom |
Return on Investment | Amazon AWS No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |