Likelihood to Recommend Scenarios where AWS Lambda is well suited: 1. When we need to run a periodic task few times in a day or every hour, we may deploy it on AWS Lambda so it would not increase load on our server which is handling client requests and at the same time we don't have to pay for AWS Lambda when it is not running. So, overall we only pay for few function invocations. 2. When some compute intensive processing is to be done but the number of requests per unit of time fluctuates. For example, we had deployed an AWS Lambda for processing images into different sizes and storing them on AWS S3 once user uploads them. Now, this is something that may happen few times every hour on a particular day or may not happen even once on other days. To handle this kind of tasks AWS Lambda is a better choice as we don't have to pay for the idle time of the server and also we don't have to worry about scaling when the load is high. Scenarios where AWS Lambda is not appropriate to use: 1. When we expect a large request volume continuously on the server. 2. When we don't want latency even in case of concurrent requests.
Read full review For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
Read full review Pros Lambda provides multiple methods for triggering functions, this includes AWS resources and services and external triggers like APIs and CLI calls. The compute provided my Lambda is largely hands off for operations teams. Once the function is deployed, the management overhead is minimal since there are no servers to maintain. Lambda's pricing can be very cost effective given that users are only charged for the time the function runs and associated costs like network or storage if those are used. A function that executes quickly and is not called often can cost next to nothing. Read full review Customization and ability to create customer profiles Easy integration with other tools and rich history of customer actions. Provides a fully intuitive interface Very good ways to analyze Read full review Cons Putting a significant portion of your codebase into AWS Lambda and taking advantage of the high level of integration with other AWS services comes with the risk of vendor lock-in. While the AWS Lambda environment is "not your problem," it's also not at your disposal to extend or modify, nor does it preserve state between function executions. AWS Lambda functions are subject to strict time limitations, and will be aborted if they exceed five minutes of execution time. This can be a problem for some longer-running tasks that are otherwise well-suited to serverless delivery. Read full review There are some glitches when doing upgrades on information or data, sometimes It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day. The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match. Read full review Usability I give it a seven is usability because it's AWS. Their UI's are always clunkier than the competition and their documentation is rather cumbersome. There's SO MUCH to dig through and it's a gamble if you actually end up finding the corresponding info if it will actually help. Like I said before, going to google with a specific problem is likely a better route because AWS is quite ubiquitous and chances are you're not the first to encounter the problem. That being said, using SAM (Serverless application model) and it's SAM Local environment makes running local instances of your Lambdas in dev environments painless and quite fun. Using Nodejs + Lambda + SAM Local + VS Code debugger = AWESOME.
Read full review Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
Read full review Support Rating I have not needed support for AWS Lambda, since it is already using Python, which has resources all over the internet. AWS blog posts have information about how to install some libraries, which is necessary for some more complex operations, but this is available online and didn't require specific customer support for.
Read full review Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
Read full review Alternatives Considered Azure Functions is another product that provides lambda functionality, but the documentation for some of Azure's products is quite hard to read. Additionally, AWS Lambda was one of the first cloud computing products on a large cloud service that implemented lambda functions, so they have had the most time to develop the product, increase the quality of service, and extend functionality to more languages. Amazon, by far, has the best service for Lambda that I know.
Read full review Return on Investment I was able to perform a lot of processing on data delivered from my website and little or no cost. This was a big plus to me. Programming AWS Lambda is quite easy once you understand the time limits to the functions. AWS Lambda has really good integration with the AWS S3 storage system. This a very good method of delivering data to be processed and a good place to pick it up after processing. Read full review Agility and improved response times Improved customer relationship/engagement Integration and tracking capabilities for customer growth phases. Read full review ScreenShots