AWS Managed Services vs. Rackspace Managed Public Cloud

AWS Managed Services is a great platform for your cloud based environment. Perfect for internal corporate applications and very well suited for a customer facing environment. We have used it as our software delivery platform for nearly a decade and it has worked well

Incentivized

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.

Incentivized

• Easy to use management interface
• Unparalleled uptime
• One pane of glass reporting features

Incentivized

• Azure support for processes
• Network services and support
• Architecture review

Incentivized

• The interface is not user friendly
• Hard to track where you saved files
• Too much going on in the bucket, I see many irrelevant things, want to see only the files I own

Incentivized

• Project planning
• Customer service rep doesn’t necessarily have the leverage to get things done.
• Missed tasks that were part of the runbook.
• Pushing gear that might not be the best for the customer.

Incentivized

I rated 8 as a very high rank since AWS Managed Services have great capabilities, so the quality is high, But the overall usage experience of the interface is no so friendly; it is very basic and looks like it is directed more to developers or science experts and less to other users that work with clients or prefer better UI/UX.

Incentivized

Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.

Incentivized

They are available when needed and the runbook is followed 80% of the time. There can be some missed processes, which can lead to problems.

Incentivized

We have internal processes, but it is not to that scale.

Incentivized

We used hosting.com in the past. The customer support is significantly better. Knowledge of products is more. Better handling of expedited/emergency situations. Responsive to feedback. The account rep is available for any escalations. Due to the vast area of expertise, we leverage them for different aspects of infrastructure

Incentivized

• It has a good impact
• It allows us to expand our services to larger files = larger companies/enterprises that have more data
• It allows us to maintain graphics quality when working with clients.

Incentivized

• Less time spent supporting services and more time can be spent on architecture.
• Off hour support.
• Initial review of current architecture and recommendations.

Incentivized