AWS Managed Services vs. Rackspace Managed Public Cloud

AWS Managed Services is a great platform for your cloud based environment. Perfect for internal corporate applications and very well suited for a customer facing environment. We have used it as our software delivery platform for nearly a decade and it has worked well

Incentivized

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.

Incentivized

• Easy to use management interface
• Unparalleled uptime
• One pane of glass reporting features

Incentivized

• Azure support for processes
• Network services and support
• Architecture review

Incentivized

• Some feature sets are complicated and somewhat cumbersome
• Ability to shift more quickly to different functional areas would help

Incentivized

• Project planning
• Customer service rep doesn’t necessarily have the leverage to get things done.
• Missed tasks that were part of the runbook.
• Pushing gear that might not be the best for the customer.

Incentivized

Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.

Incentivized

They are available when needed and the runbook is followed 80% of the time. There can be some missed processes, which can lead to problems.

Incentivized

We have not evaluated any other similar products. Quite frankly, we see no reason to do so. AWS Managed Services provides everything we need

Incentivized

We used hosting.com in the past. The customer support is significantly better. Knowledge of products is more. Better handling of expedited/emergency situations. Responsive to feedback. The account rep is available for any escalations. Due to the vast area of expertise, we leverage them for different aspects of infrastructure

Incentivized

• Allowed us to almost fully eliminate software install travel - Huge cost savings
• Has allowed us to move our customer base off of physical, onsite hardware and its associated problems
• Has allowed our organization to move to a fully remote workforce

Incentivized

• Less time spent supporting services and more time can be spent on architecture.
• Off hour support.
• Initial review of current architecture and recommendations.

Incentivized