Likelihood to Recommend I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
Read full review The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.
Read full review Pros Setup and configuration is extremely easy. The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid. Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome. The system documentation is concise and easy to use. The support team is absolutely fantastic. Read full review Backup of virtual machines. Upload to Cloud backups. Recovery of databases backed up through HYCU. Read full review Cons The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs. The only other ask would be to expand support to Linux operating systems. Read full review The rollout of the file level backup is still not there. The Restore from the Cloud function is not ideal and needs lots of work. Backups being in native format would be nice for certain files. Read full review Likelihood to Renew We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
Read full review Usability Easy to use and doesn't require a lot of training.
Read full review Support Rating Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
Read full review I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.
Read full review Implementation Rating I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Read full review Alternatives Considered Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.
Read full review I have used several backup programs, I selected 2 just to be brief. The best thing I see with HYCU over Veeam is that it is much more difficult for an attacker if inside the network to gain access to the backups and objects saved in the backup storage. The best part about HYCU over Bacula is that it is much easier to use and more stable. The interface alone will save you from time and energy using other products
Read full review Return on Investment The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients. I can set it up and forget about it with reports and alerts I recommend it to any client that requires a good solid backup solution; Read full review We have saved a few SQL issues and recovered data that could have been corrupted. Applications and files have a place in the cloud in case the need is there for other depts. Restoring across datacenters is possible with HYCU saving us time and money to do so. Read full review ScreenShots