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Filter 18 vetted Axcient x360Recover (formerly BRC) reviews and ratings
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We use this as a primary backup appliance. Images and backups are stored local and then have the ability to send to Axcient's cloud for off site storage and safe keeping. Was very easy to install, deploy, and configure. Support and sales have ALWAYS been outstanding, never had a single issue with either of those two with this product.
Solves several issues:
- Quick access to backups kept locally
- Images kept on Axcient's cloud
- DR can be spun up from the Axcient cloud should a disaster occur
- Works with both Windows and Linux VMs (Last I checked it did require a second product to be purchased to support Linux side backups)
- Works with ISCSI attached storage as well as physical or virtual environments - Not all solutions will connect to and back up volumes/ drives attached to operating systems using ISCSI to connect volumes using MPIO for example within Windows.
Solves several issues:
- Quick access to backups kept locally
- Images kept on Axcient's cloud
- DR can be spun up from the Axcient cloud should a disaster occur
- Works with both Windows and Linux VMs (Last I checked it did require a second product to be purchased to support Linux side backups)
- Works with ISCSI attached storage as well as physical or virtual environments - Not all solutions will connect to and back up volumes/ drives attached to operating systems using ISCSI to connect volumes using MPIO for example within Windows.
- Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
- Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
- Deploying inside a VMware environment using Windows based serves was painless and quick
- Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
- Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
- It would be nice for the Windows and Linux options to be integrated into a single product vs having to have two separate purchases
- Price point is a little on the high side
February 15, 2019
Our company is currently using Axcient as a disaster recovery solution. We have an onsite device that is mirrored to an offsite device that resides in the Axcient data centers. These devices contain full backups of our entire virtual (VMware) server environment. Both the onsite and offsite devices are able to act as a replacement for our live production VMware servers in the event of a disaster. I can spin up all of my virtual servers on either device (onsite for non-physical environment emergencies - like server failure / offsite in the "cloud" with remote desktop connectivity to those same servers - for physical environment failures). The offsite server can also be delivered to me overnight should that needs arise for longer-term recovery efforts.
- Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
- System upgrades are fully inclusive with your service contract, and they are handled directly by support.
- The device is very stable . It rarely if ever requires a reboot.
- Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
- 24-hour overnight shipping of cloud device if needed/
- Price -- I guess they are in the ballpark of market, I just felt the price was a bit high on startup + ongoing...
- Auto-updates of the client that is deployed. I had to manually update after the system update.
October 09, 2015
I had the pleasure to install the Axcient device for a client of mine to backup their Windows Hyper-V infrastructure.
- Unbelievably easy to set up and configure. I was backing up the servers in less then 20 mins.
- Support is fantastic, I needed them for a very minor issue and they got it resolve very fast.
- It is just an amazing product, just wish it wasn't so expensive or I would be deploying it to more clients.
It was used by the entire organization. It addressed the problem of not having to use tapes and the ability to restore items with that level of granularity and not have to do it manually through Putty was great.
- Can restore Outlook emails down to the actual email and not have to restore an entire DB.
- No reason to take tapes home anymore.
- It has an easy to follow GUI that will allow you to restore in minutes.
- More storage growth options. We ran out of storage very quickly.
- There were problems with the backups using too much bandwidth and killing the network. There should be a less invasive way to accomplish backups during the day.
September 24, 2014
Axcient is a great mid-level backup solution with a great mix of OnPrem appliance and Cloud based backup, coupled with live visualization of a failed host on the appliance. Easily deployed and configured for a wide range of client environments. Axcient has proven to be invaluable in several recent systems failures. With the OnPrem appliance we were able to rapidly spin up virtual instances of the failed systems allowing our clients to return to operations quickly and seamlessly while we affected repairs to the production hardware.
- Fully integrated product support that is always ready to assist with even the most basic issues
- Detailed product status and health dashboard for service providers
- Robust development cycle always open to making product improvements
- Some key issues with the product update process delayed remediation of issues. These included spotty or slow deployment of firmware updates, delays in execution of requests by the support team, and a few instances of having to chase support down to get them to complete work requested. Most issues were addressed a while ago, but these were challenges we faced during ramp up.
- Firmware updates were difficult to schedule at times. We would learn of a fix being available to address an issue but the support team was not always very attentive on deploying the firmware when asked. Later on, they became pretty efficient on getting them out in a timely fashion.
- Inconsistent response from support, both in timeliness and in answers to questions. Some of their support staff were very green, and some were less than polite at times. We would submit the same issue and error code for multiple devices, and the answered returned as to the root cause would vary greatly.
- Logging and self remediation was limited, much of the meat and potatoes error coding was not exposed to the admin site or the vendor portal. We would have to engage support for any complex issues, delaying resolution and putting backups on hold while we wait.
July 13, 2014
Axcient is being used in our headquarters, and we have not had many issues with the product. At our remote sites it doesn't work as well as we would like, but there are other solutions for those locations. I am certified in the solution which is a benefit to the organization and the 13 devices we currently backup. We have not had to use the option to spin up a virtual machine from an image backup, and hope that we do not have to. In the event, the documentation to do so is pretty helpful. The solution addresses deleted file issues.
- Image backups - backup your entire server
- File backups - if you run virtual machines just backup the important files
- These are strengths in the even of an outage, or a crash
- The RMC
- The UMC
- Offsite Backups run for weeks - 3+ TB of data
I work for a MSP (Managed Service Provider) and we have thousands of clients we support. We are offering the Axcient product as a solution to backup a client's server locally and to the cloud and provide the ability to spin up a virtual machine locally for continuity in case a server is down, restore files, restore entire servers from a crash (bare metal) and also spinning up virtual machines in the cloud for disaster recovery and continuity if users need to work outside of the office.
Our company began using Axcient in 2012. I was brought in from the beginning as bugs were worked out and we created our standard on how to implement the solution. A year later myself and the manager of our Backup dept were flown to Axcient Headquarters to meet the Axcient staff that we worked with every day.
My impression of Axcient is that their solution is heading in the right direction. In the beginning (firmware 3-4) even the basic offsite process took forever and we had to constantly send out DAS devices (Direct Attached Storage) to copy the data from their onsite Linux appliance that all servers backed up data to. Since version 5.0 we have seen significant improvements on offsite speed and version 6.x has been great on onsite/backup copy speed. More improvements are to come that will make this product even better.
They still lack true native VM backup ability like Veeam and therefore every VM acts as it's own server being backed up at the VSS level. Axcient does it's best to keep up with firmware editions but at times they are released prematurely only to find major issues with them. We tend to stay a few versions back. Our company now has a dedicated backup team and Axcient has been our flagship to offer clients.
Our company began using Axcient in 2012. I was brought in from the beginning as bugs were worked out and we created our standard on how to implement the solution. A year later myself and the manager of our Backup dept were flown to Axcient Headquarters to meet the Axcient staff that we worked with every day.
My impression of Axcient is that their solution is heading in the right direction. In the beginning (firmware 3-4) even the basic offsite process took forever and we had to constantly send out DAS devices (Direct Attached Storage) to copy the data from their onsite Linux appliance that all servers backed up data to. Since version 5.0 we have seen significant improvements on offsite speed and version 6.x has been great on onsite/backup copy speed. More improvements are to come that will make this product even better.
They still lack true native VM backup ability like Veeam and therefore every VM acts as it's own server being backed up at the VSS level. Axcient does it's best to keep up with firmware editions but at times they are released prematurely only to find major issues with them. We tend to stay a few versions back. Our company now has a dedicated backup team and Axcient has been our flagship to offer clients.
- Local virtual machine can be launched from the image backups stored locally
- Ability to manage multiple clients/appliances from their RMC (Remote Management Console) is a must for MSPs and Axcient provides this
- Cloud continuity to load up Virtual Machines offsite in the cloud
- Onsite backup speed, it's improving but it is in the works to get better
- Automated firmware updates that work around backups that run
- Ability to manage alerts by template if you are setting up local appliance alerts
machineLOGIC is a Managed Services Provider (MSP). We are an Axcient partner and use Axcient as the core of the backup solution that we provide to our clients. It gives us the ability to drop in a server and get both on-site and cloud backup in place for the client. It also helps us standardize our backup offering and minimize training to our own staff.
- Local backups are fast.
- Cloud backups make everyone happy.
- Centralized management console helps keep all of our backup management in one place.
- The sales model has changed several times since we became partners -- it can be confusing to keep current and ensure that our pricing is still accurate and realistic.
- I, personally, am not loving the new model towards "bring your own server."
July 08, 2014
We have deployed Axcient appliances to many of our clients as a backup solution. Generally, the Axcient appliance is used across the entire organization for our clients that we deploy to. It addresses the need for file retention, the occasional "oops", and allows us to restore from a fairly easy to use web interface.
- Allows for fairly quick restores
- Easy to use web interface
- Painless software upgrades/updates
- Bare metal restores
- The web console could use some speed improvements. It often takes 15-20 minutes just to get a restore started. It also does not seem to play nice with more modern browsers
- The appliances themselves are fairly big and cumbersome. I'd like to see smaller appliances in the future.
Axicent was deployed at a few of our client sites. The design was impressive, the ability to spin up bare-metal VM's on Axcient's hardware was very helpful in disaster recovery situations. The price however, was comparable.
- The design was impressive, the ability to spin up bare-metal VM's on Axcient's hardware was very helpful in disaster recovery situations.
- The GUI was easy to use and very nice when looking at all aspects of a site's backups at once
- The price for the unit and implementation was high. Maybe unnecessary for many smaller organizations.
November 11, 2015
As a managed services provider, we've deployed Axcient units to dozens of our customers environments to handle backing up their entire server infrastructure.
- File-level restore speed. Because of the way backup data is stored (most recent backup is stored as a full image, with incrementals available for going back in time), restoring recently lost data is reasonably fast. This is, most often, what we find ourselves needing to do so it's a nice attribute. It's also the inverse of how several competing products store their data.
- Easy to deploy. Getting the units on-site and on-line is plenty easy enough that it can be delegated to the most Jr. Level field tech and they'd be hard pressed to do it wrong. Once the unit has an internet connection, all provisioning can be done remotely - and even then, there isn't much to it.
- We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
- Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
- Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
- Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
- Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
- "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
- "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
July 11, 2014
Axcient is being used by our organization to provide a higher level of backups that our clients had not been receiving previously. This allows them to have the piece of mind knowing that their data is backed up and safe from the latest threats that attempt to compromise that data.
- World Class Business Support - We worked very closely with the Axcient Technical Team to address any issues that arise on the appliance or backup jobs
- Innovative Products - We have been a part of the beta track with Axcient for the last year and see early access to new features / products that they offer. This has allowed us to stay ahead of the curve in the competitive times we live in today.
- Solid Products - While dealing with other backup products, we were often left with the sense of 'loneliness' where we had no one to turn to when things went awry. Axcient has always been available when we needed them, even during the middle of the night when a Server went down and a Virtual Machine was required before start of next business day.
- The Interface used to leave something to be desired, but that has changed over the years we've worked with Axcient and now it is easy to see all backup jobs and any warnings that need to be addressed.
- Although there are sometime random failures, likely due to network issues, Axcient support is always willing to help assist with anything we encounter.
- No other issues to note! We love the product and highly recommend it!
Axcient x360Recover (formerly BRC) Scorecard Summary
What is Axcient x360Recover (formerly BRC)?
Axcient x360Recover is presented by the vendor as a cost-effective BCDR solution for Managed Services Providers (MSPs) and the SMBs they serve. Data protection and business continuity should not be out of reach for any business, and Axcient’s mission is to Keep Business Running. Described by Axcient as easy to manage, x360Recover boasts Chain-Free, AutoVerify, and PSA/RMM integration. These three technologies mean there is no chain management, data is checked for corruption before backup, and ticketing and billing processes can be fully automated. In addition, x360Recover has AirGap, which protects backups in the case of ransomware.
Categories: Disaster Recovery
Axcient x360Recover (formerly BRC) Competitors
Acronis Cyber Backup, Veeam Backup for Google Cloud Platform, MSP360 Backup (formerly CloudBerry Backup)
Axcient x360Recover (formerly BRC) Technical Details
| Deployment Types: | On-premise |
|---|---|
| Operating Systems: | Windows, Mac |
| Mobile Application: | No |
Frequently Asked Questions
What is Axcient x360Recover (formerly BRC)?
Axcient BRC can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in the Axcient Cloud. The Virtual Office is an on-demand replica in the Axcient Cloud of the protected on-premises environment. There are several options for accessing VMs running in a Virtual Office, including remote desktop and VPN. A Virtual Office can be stood up either manually or by utilizing Axcient’s built-in automation and orchestration features in the web Remote Management Console.
What are Axcient x360Recover (formerly BRC)'s top competitors?
Acronis Cyber Backup, Veeam Backup for Google Cloud Platform, and Veeam Backup & Replication are common alternatives for Axcient x360Recover (formerly BRC).
Who uses Axcient x360Recover (formerly BRC)?
The most common users of Axcient x360Recover (formerly BRC) are from Small Businesses and the Information Technology & Services industry.