What users are saying about
4 Ratings
27 Ratings
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Score 9.5 out of 100
4 Ratings
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Score 9.3 out of 100

Attribute Ratings

  • Axcient x360Recover is rated higher in 1 area: Likelihood to Recommend
  • TBMR is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

Axcient x360Recover

100%
13 Ratings
9.1

TBMR

91%
1 Rating

Likelihood to Renew

6.6

Axcient x360Recover

66%
10 Ratings

TBMR

N/A
0 Ratings

Usability

7.3

Axcient x360Recover

73%
1 Rating

TBMR

N/A
0 Ratings

Performance

1.0

Axcient x360Recover

10%
2 Ratings

TBMR

N/A
0 Ratings

Support Rating

1.0

Axcient x360Recover

10%
2 Ratings
9.1

TBMR

91%
1 Rating

Implementation Rating

2.0

Axcient x360Recover

20%
2 Ratings

TBMR

N/A
0 Ratings

Likelihood to Recommend

Axcient x360Recover

Every organization that has data they can't afford to lose needs a solution like this. Axcient makes it simple. The product works 100% so you can sleep well at night knowing you can recover from the worst. The D2C solution is excellent and works well on servers and desktops. Once set up and running you can backups for hourly replication and know that the most you will lose is 1 hour of work.
Al Schleicher | TrustRadius Reviewer

TBMR

During the Sandy storm, I was told to get over 200 servers ready in case we declare a disaster. I was able to spin over 190 servers in five days. I recovered servers using TBMR recovery. I restored each server using TBMR. After the server was restored at Sungard, I powered on the server without NIC to prevent a production issue with duplicate a name or IP. I validated each server after restore to make sure OS is working correctly and all data had been restored. I did not restore images due to the size of storage. Overall, it worked out and we were ready before Sandy struck. We did not go into disaster mode, but my management was impressed that this product worked as described.
Parul Patel | TrustRadius Reviewer

Pros

Axcient x360Recover

  • Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
  • Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
  • Deploying inside a VMware environment using Windows based serves was painless and quick
  • Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
  • Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
Eric Rise | TrustRadius Reviewer

TBMR

  • It works 99.9% all the time if you setup correctly. In some instance there was issue was disk was not able to read partition. I called support and upload the log file. They told me during recovery point to new modify file instead of reading from backup configuration. It work and able to recover quickly
  • The support is really great. They are always ready to help in any situation.
  • During Sandy storm, we mentioned our challenges. They told us there will two support engineer will be stand by for support any time. Just let them know when you need support.
  • Support is staff is very knowledgeable. They willing to go extra mile all the time
Parul Patel | TrustRadius Reviewer

Cons

Axcient x360Recover

  • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
  • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
  • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
  • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
  • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
  • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
  • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
Anonymous | TrustRadius Reviewer

TBMR

  • There have been so bugs in the software. They provided me the next day with a temporary fix. In the next release, they will fix the bug permanenly.
  • As far as we use it, I do not see too much on functionality.
  • Setup is unique in every organization. It has been working well so far.
Parul Patel | TrustRadius Reviewer

Pricing Details

Axcient x360Recover

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Axcient x360Recover Editions & Modules

Additional Pricing Details

TBMR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per server

TBMR Editions & Modules

Edition
Standard Licence$7251
Reseller & Industrydiscounted1
Multiple Serversdiscounted1
  1. per server
Additional Pricing Details
Please contact us for our competitive multiple server, industry and reseller discounts.

Likelihood to Renew

Axcient x360Recover

Axcient x360Recover 6.6
Based on 10 answers
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
Anonymous | TrustRadius Reviewer

TBMR

No score
No answers yet
No answers on this topic

Usability

Axcient x360Recover

Axcient x360Recover 7.3
Based on 1 answer
Easy to use and doesn't require a lot of training.
Chris Kasten | TrustRadius Reviewer

TBMR

No score
No answers yet
No answers on this topic

Support Rating

Axcient x360Recover

Axcient x360Recover 1.0
Based on 2 answers
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
Anonymous | TrustRadius Reviewer

TBMR

TBMR 9.1
Based on 1 answer
Support is great. They go beyond the normal service. I called a few times in the middle of the night for support. I was not able to recover some machines. They called back with half an hour and worked through it with me. They wanted to make sure I was able to recover the server. They are always willing to help.
Parul Patel | TrustRadius Reviewer

Implementation Rating

Axcient x360Recover

Axcient x360Recover 2.0
Based on 2 answers
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Richard Meade Jr. | TrustRadius Reviewer

TBMR

No score
No answers yet
No answers on this topic

Alternatives Considered

Axcient x360Recover

I happen to also have experience with this newer platform. Effectually, they both do similar things. I have an onsite device that is accepting backups of my virtual environment. Those backups are being sent to an offsite system in the Infrascale datacenters. I have not had cause to use the restore functionality yet, so I can't attest to that. The virtual machines spin up in a similar fashion to Axcient, and the systems are very similar otherwise. the major difference to me is the interface. The Axcient interface is much more intuitive. As for support, I've had no cause to contact Infrascale support yet, so I can't comment there. The Infrascale system will be taking the place of our Axcient system soon, as this was the option of our 3rd party VAR.
Vin Campbell | TrustRadius Reviewer

TBMR

When I started TSM/Spectrum Protect over 13 years ago, disaster recovery was not funded to much. Once all regulatory requirements and auditing became more visible, management decided to start disaster recovery. I looked into one other BMR product. It required lots of manual processes to build WinPE iso images. I needed to build ISO images for each version of the TSM Client. At that time, we had over 350 Windows and Linux servers. There were over 10 different TSM Clients running. It was difficult to maintain all the different ISOs. I am only one admin doing the backup job and other duties. It was not possible to keep. I started to shop around for a different BMR solution for TSM. I came across Cristie. We did POC testing for 1 month. We covered HP physical servers to IBM hardware and vice versa. It worked without any issue. We also tried to recover HP physical servers from DL360 to DL380 and others. It works every time. At that time my management got assurance that this is a good product for investment. We started with 300 licenses. Now we have over 200 Physical and 600 virtual license
Parul Patel | TrustRadius Reviewer

Return on Investment

Axcient x360Recover

  • Better customer service when a user deletes a file and needs it restored
  • The return on investment will be seen if a crash/down computer were to come about
  • IT efficiency is the goal, to be covered in the event of a server failure
Anthony Taylor | TrustRadius Reviewer

TBMR

  • As of today, we are recovering servers without any issue. There is no 100% success. Some servers backup corrupted data and are restored the same way. It is called Garbage in Garbage out. So far management wants to continue the use of this product.
  • My management wants to use TBMR or any other backup.
  • Every year we are buying more licenses.
Parul Patel | TrustRadius Reviewer

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