TBMR works for ever
May 10, 2020

TBMR works for ever

Parul Patel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TBMR

It is used throughout the organization. It helps us disaster recovery readiness. It also helps to recovery so many servers due to hardware issues or application issues. We have recovered over a few hundred servers over time. It includes Windows and Linux. Even we converted from physical to virtual and virtual to physical. It is really a great product. We are happy to invest in this product. Over time we have increased the number of licenses also.

Pros

  • It works 99.9% all the time if you setup correctly. In some instance there was issue was disk was not able to read partition. I called support and upload the log file. They told me during recovery point to new modify file instead of reading from backup configuration. It work and able to recover quickly
  • The support is really great. They are always ready to help in any situation.
  • During Sandy storm, we mentioned our challenges. They told us there will two support engineer will be stand by for support any time. Just let them know when you need support.
  • Support is staff is very knowledgeable. They willing to go extra mile all the time

Cons

  • There have been so bugs in the software. They provided me the next day with a temporary fix. In the next release, they will fix the bug permanenly.
  • As far as we use it, I do not see too much on functionality.
  • Setup is unique in every organization. It has been working well so far.
  • As of today, we are recovering servers without any issue. There is no 100% success. Some servers backup corrupted data and are restored the same way. It is called Garbage in Garbage out. So far management wants to continue the use of this product.
  • My management wants to use TBMR or any other backup.
  • Every year we are buying more licenses.
When I started TSM/Spectrum Protect over 13 years ago, disaster recovery was not funded to much. Once all regulatory requirements and auditing became more visible, management decided to start disaster recovery. I looked into one other BMR product. It required lots of manual processes to build WinPE iso images. I needed to build ISO images for each version of the TSM Client. At that time, we had over 350 Windows and Linux servers. There were over 10 different TSM Clients running. It was difficult to maintain all the different ISOs. I am only one admin doing the backup job and other duties. It was not possible to keep. I started to shop around for a different BMR solution for TSM. I came across Cristie. We did POC testing for 1 month. We covered HP physical servers to IBM hardware and vice versa. It worked without any issue. We also tried to recover HP physical servers from DL360 to DL380 and others. It works every time. At that time my management got assurance that this is a good product for investment. We started with 300 licenses. Now we have over 200 Physical and 600 virtual license
Support is great. They go beyond the normal service. I called a few times in the middle of the night for support. I was not able to recover some machines. They called back with half an hour and worked through it with me. They wanted to make sure I was able to recover the server. They are always willing to help.

Do you think TBMR delivers good value for the price?

Yes

Are you happy with TBMR's feature set?

Yes

Did TBMR live up to sales and marketing promises?

Yes

Did implementation of TBMR go as expected?

Yes

Would you buy TBMR again?

Yes

During the Sandy storm, I was told to get over 200 servers ready in case we declare a disaster. I was able to spin over 190 servers in five days. I recovered servers using TBMR recovery. I restored each server using TBMR. After the server was restored at Sungard, I powered on the server without NIC to prevent a production issue with duplicate a name or IP. I validated each server after restore to make sure OS is working correctly and all data had been restored. I did not restore images due to the size of storage. Overall, it worked out and we were ready before Sandy struck. We did not go into disaster mode, but my management was impressed that this product worked as described.

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