Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure Cognitive Search
Score 7.9 out of 10
N/A
Azure AI Search (formerly Azure Cognitive Search) is enterprise search as a service, from Microsoft.
$0.10
Per Hour
Guru
Score 9.2 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$18
per month per user
Pricing
Azure AI SearchGuru
Editions & Modules
Basic
$0.101
Per Hour
Standard S1
$0.336
Per Hour
Standard S2
$1.344
Per Hour
Standard S3
$2.688
Per Hour
All in One
$18
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Azure Cognitive SearchGuru
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Best Alternatives
Azure AI SearchGuru
Small Businesses
Yext
Yext
Score 8.9 out of 10
Front
Front
Score 8.8 out of 10
Medium-sized Companies
Guru
Guru
Score 9.2 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
Guru
Guru
Score 9.2 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure AI SearchGuru
Likelihood to Recommend
7.0
(3 ratings)
9.2
(293 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(14 ratings)
Usability
-
(0 ratings)
9.0
(106 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
8.7
(5 ratings)
Support Rating
-
(0 ratings)
7.9
(29 ratings)
In-Person Training
-
(0 ratings)
8.5
(2 ratings)
Online Training
-
(0 ratings)
8.0
(3 ratings)
Implementation Rating
-
(0 ratings)
8.2
(8 ratings)
Configurability
-
(0 ratings)
8.1
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(3 ratings)
Product Scalability
-
(0 ratings)
8.6
(4 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(5 ratings)
User Testimonials
Azure AI SearchGuru
Likelihood to Recommend
Microsoft
Incredibly robust software for an enterprise organization to plug into their application. If you have a full development resource team at your disposal, this is great software and I highly recommend it. Largely, however, you won't be able to use this prior to the enterprise level. It's just too complicated and cumbersome of a product.
Read full review
Guru Technologies
All organizations can benefit from a platform like Guru. The platform allows content to be easily searched in one central location. Information is key to everyone doing their work correctly, and Guru brings access to information in one central location. I can't imagine a scenario where an organization wouldn't benefit from this platform. It's excellent for cross-functional work.
Read full review
Pros
Microsoft
  • Azure Search provides a fully-managed service for loading, indexing, and querying content.
  • Azure Search has an easy C# SDK that allows you to implement loading and retrieving data from the service very easy. Any developer with some Microsoft experience should feel immediate familiarity.
  • Azure Search has a robust set of abilities around slicing and presenting the data during a search, such as narrowing by geospatial data and providing an auto-complete capabilities via "Suggesters".
  • Azure Search has one-of-a-kind "Cognitive Search" capabilities that enable running AI algorithms over data to enrich it before it is stored into the service. For example, one could automatically do a sentiment analysis when ingesting the data and store that as one of the searchable fields on the content.
Read full review
Guru Technologies
  • Simplified navigation with the use of keywords, making it quite easy to find an article.
  • Reading notices when a Guru is updated, and the new parts highlighted makes it much easier when we must always be up to date.
  • Provides an organized view of policies and workflows.
Read full review
Cons
Microsoft
  • Cross platform compatibility to integrate with various OS
  • Optimizing latency.
  • Nothing better than work on price, create more flexible options.
Read full review
Guru Technologies
  • It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
  • We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
  • Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.
Read full review
Likelihood to Renew
Microsoft
No answers on this topic
Guru Technologies
I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
Read full review
Usability
Microsoft
No answers on this topic
Guru Technologies
I give this rating because I really find Guru useful and user-friendly. You can easily follow and understand the steps and information from Guru. It has suited every issue that I have handled, and I was able to resolve it with the help of Guru. I hope that more people will find it helpful.
Read full review
Reliability and Availability
Microsoft
No answers on this topic
Guru Technologies
I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
Read full review
Performance
Microsoft
No answers on this topic
Guru Technologies
There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
Read full review
Support Rating
Microsoft
No answers on this topic
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Read full review
In-Person Training
Microsoft
No answers on this topic
Guru Technologies
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
Read full review
Online Training
Microsoft
No answers on this topic
Guru Technologies
I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
Read full review
Implementation Rating
Microsoft
No answers on this topic
Guru Technologies
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
Read full review
Alternatives Considered
Microsoft
Azure Search is a competitor against Google's own AI autosuggest a feature. We went with Azure because our network security folks found it to be more robust from a security standpoint, which is incredibly important when you have proprietary manufacturing information. Additionally, we're a Microsoft shop so it plugged into our cloud hosting package and client facing OS.
Read full review
Guru Technologies
Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, not a fault of the Guru tool or team.
Read full review
Contract Terms and Pricing Model
Microsoft
No answers on this topic
Guru Technologies
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
Read full review
Scalability
Microsoft
No answers on this topic
Guru Technologies
Right now, only customer support using Guru
Read full review
Return on Investment
Microsoft
  • Azure Search enabled us to stand up a robust search capability with very few developer hours.
  • The fully-managed service of Azure Search means we get low cost of management (EG, DevOps) going into the future, even though the cost of the service itself definitely reflects the time saved.
  • Azure Search counts as a "Cognitive Service" for Microsoft Azure consumption and aligns our products with Microsoft's interests of driving an AI-first approach in the enterprise. Microsoft Partners, service and product companies alike, should be looking to align with this AI vision as it means favorable treatment from the Microsoft sales teams.
Read full review
Guru Technologies
  • Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
  • With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
  • Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.
Read full review
ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection