Guru is a knowledge platform designed to serve as what the vendor describes as an AI source of truth for enterprises. It connects information from tools like Slack, Teams, Google Workspace, Salesforce, and other systems into one governed, permission-aware knowledge layer. Guru delivers cited AI answers, chat, and research directly within existing workflows, to enable employees and AI assistants to access verified knowledge securely and efficiently. The platform combines…
$300
per month 10 seats (minimum)
Pricing
Guru
Editions & Modules
Self Serve
$30
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Guru
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Optional
Additional Details
Discount available for annual pricing. 10 seat minimum.
Compared with the vendors that we initially evaluate the AI functionality of, Guru makes the difference and also the interface capabilities, making it user-friendly, being able to build it up in a professionally way. there are no limitations on the customization of the …
Guru is easier to update. Employees prefer reviewing shorter, more focused Guru cards over reading an entire Google doc for the relevant information. Google Drive has far better search capabilities, but is not as fast as Guru. Our sales department especially appreciates our …
Although Document360 is an internal knowledge base like Guru, in Guru the card format is much more helpful. The card-based search facilitates access to advisors. It's also a tool that greatly facilitates use for new users who aren't yet familiar with the workflows. Without …
In Salesforce, it's hard for me to find or navigate specific knowledge base. Unlike in Guru, it's easy to access and navigate specific concern or keywords in every concern. I'm glad that we have this tool. It wouldn't be hard for us to do every tasks that was assigned to us and …
I tried the trial period for several platforms before deciding on Guru. Ironically Guru, was recommended to me by Grok AI. I was expressing what platforms I had tried, what I was looking for, and asked for other options to explore. I was frustrated. Ultimately what I really …
Verified User
Employee
Chose Guru
Other companies I have worked with use Google Docs. Google Docs is a little more difficult to use and doesn't offer as many options. Guru can also link to many major platforms so you can have the best of both worlds.
There is no option for 'none'. I have not used anything like Guru before and that's why we love it so much. It truly filled a hole on our team and we will not be switching anytime soon.
In Guru, you can save more data. Guru is safe and you can have lots of information in there without the doubt or fear of scammers or any network danger. Using Guru we can work more safely and feel free while doing anything on the website. I truly recommed Guru.
Previously I used the Help Panel within Salesforce as a knowledge base for clients. Once I had the privilege of trying Guru I have not been disappointed. It has been a very pleasant experience. The interface is better visually. There were more user friendly options. Its a …
Compared to other knowledge management tools, Guru stands out because of its verification feature, which ensures the information stays accurate and trustworthy. It’s also easier to integrate into daily workflows and feels more focused on quick, in-context answers than some …
Verified User
Employee
Chose Guru
I have not reviewed other ones, Guru is the first one that I have seen like this. I have used other ones, like Salesforce that has a knowledge base but it is not like Guru. I think AI is a great feature to be integrated into a knowledge base for businesses.
While I don't have experience with other products like GURU, I can say that GURU is a very useful website if you want to find information and keep them well-organized, saving you time and hassle of going through it one by one. It also has features that you can easily use and …
I was not involved with the selection process, but as a user, I found that Confluence was clunky to navigate, and the information quickly became out of date - there weren't prompts to update it, so no one ever did.
The platform is unique, comprehensive, and uses AI. These are standout features. I also like the verification process and the ability to search from anywhere or on any browser. Guru enhances productivity and knowledge transfer when someone leaves an organization. Guru's …
The Archbee is a great app too but I will recommend Guru more since the Guru app supports all audiences and is offering API too. In addition to that, there are training webinars that is present in Guru as well that is not present in Archbee. Lastly, Guru app have AI features …
One of the main difference is the interface. Guru is much more simple and user friendly, not really overwhelming to use, you can find what you need. The design and font used is simple but it shows good steps and product for the people behind the management. Guru card is perfect …
Guru supports the collaboration async across teams, and my experience so far was amazing both with the tool and the teams that I've been working with. I can easily rely on one single platform for all our internal knowledge management. Guru has been incredibly valuable for our knowledge management. I integrated it with multiple sources, from Gong to Asana, Google Drive, and more, and now we can easily rely on one single platform for all our knowledge needs.I especially love that you can verify content and schedule review timelines, which helps ensure everything stays up to date and that our information remains accurate and reliable.Honestly, I wouldn’t switch to any other platform. Guru covers all of our internal business needs perfectly.
Easy to learn. Anyone can make cards and use the AI to make them professional.
Answer questions about my business, essentially a wiki for everything we do.
The research mode is amazing. Full reports on various types of information including some rather complex topics. Complete with citations of where the information came from.
Admins can manage a hierarchy to keep information secure and available to the correct people.
The "My Library" session could be simplified. Whenever we access it, instead of going to "Following" Gurus, it can directly open the folders I created and save my favorite Gurus.
When keywords are not organized, it can be a little tricky to find a card if there are many similar articles.
When there are many updates on the same card, they are stacked at the top of the page, making it difficult to view the card.
I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
The functionality of Guru for me and the org as a whole cannot be understated. It does the things it needs to do like knowledge Management and Resource Sharing at a very high level with extra features like comments and groups to improve quality of life for the near future.
Highly reliable day‑to‑dayGuru is consistently available when I need it. The platform loads quickly, search works reliably, and I rarely experience downtime or slow performance. It’s dependable enough that teams can trust it as a daily source of truth. Minimal unplanned outages or errors. In my experience, unplanned outages or errors are extremely rare. Even during high‑usage periods or heavy workflows, Guru remains stable and responsive.
Pages load quickly and consistently. Guru’s interface is lightweight, so cards, boards, and search results load fast with very little lag. Even when navigating between collections or opening larger cards, performance stays smooth and reliable. Integrations perform well without slowing systems down. Using Guru through the browser extension or Slack integration doesn’t noticeably impact performance. Cards surface quickly, and interacting with the integrations feels just as smooth as using Guru directly.
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
The online, on-demand training available was very good. I do wish we had done live online training as an org so that everyone had the same opportunity to learn the value and best practices. I completed the online, on-demand trainings personally, then turned around and taught the org, but I wish I had let the Guru experts do the heavy lifting for me!
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
The platform is unique, comprehensive, and uses AI. These are standout features. I also like the verification process and the ability to search from anywhere or on any browser. Guru enhances productivity and knowledge transfer when someone leaves an organization. Guru's interface is very user-friendly and can be trained quickly with new hires.
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
Easily deployable across multiple teams and departmentsGuru is designed to scale horizontally across an organization. As teams grow, it’s simple to create new Collections, Boards, and permission sets without disrupting existing structures. This allows each department to manage its own knowledge while still contributing to a unified source of truth
Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.
