Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.3 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$18
per month per user
Pricing
Guru
Editions & Modules
All in One
$18
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Guru
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Guru
Considered Both Products
Guru
Chose Guru
I prefer Guru as you can search multiple entries at once and not lose the original search.
Chose Guru
Compared to other knowledge management tools, Guru stands out because of its verification feature, which ensures the information stays accurate and trustworthy. It’s also easier to integrate into daily workflows and feels more focused on quick, in-context answers than some …
Chose Guru
I have not reviewed other ones, Guru is the first one that I have seen like this. I have used other ones, like Salesforce that has a knowledge base but it is not like Guru. I think AI is a great feature to be integrated into a knowledge base for businesses.
Chose Guru
While I don't have experience with other products like GURU, I can say that GURU is a very useful website if you want to find information and keep them well-organized, saving you time and hassle of going through it one by one. It also has features that you can easily use and …
Chose Guru
I was not involved with the selection process, but as a user, I found that Confluence was clunky to navigate, and the information quickly became out of date - there weren't prompts to update it, so no one ever did.
Chose Guru
seems to be more user-friendly/up-to-date so overall more functional for our companys goals and values
Chose Guru
In Guru, you can save more data. Guru is safe and you can have lots of information in there without the doubt or fear of scammers or any network danger. Using Guru we can work more safely and feel free while doing anything on the website. I truly recommed Guru.
Chose Guru
The platform is unique, comprehensive, and uses AI. These are standout features. I also like the verification process and the ability to search from anywhere or on any browser. Guru enhances productivity and knowledge transfer when someone leaves an organization. Guru's …
Chose Guru
Much better for knowledge management - although SI had other functions like creating coaching and tracking QA
Chose Guru
The Archbee is a great app too but I will recommend Guru more since the Guru app supports all audiences and is offering API too. In addition to that, there are training webinars that is present in Guru as well that is not present in Archbee. Lastly, Guru app have AI features …
Chose Guru
One of the main difference is the interface. Guru is much more simple and user friendly, not really overwhelming to use, you can find what you need. The design and font used is simple but it shows good steps and product for the people behind the management. Guru card is perfect …
Chose Guru
Confluence is a strong option for organizations that need in depth documentation capabilities and complex structuring options however interface can feel cumbersome for users like me seeking quick access to information.
Compared to Confluence Guru is more streamlined for day to …
Chose Guru
GURU has all the information that everybody needs, it's also a tool that's very user friendly that even beginner can cope up. Even though you need to read it every detail we can assure that it's really helpful for the employees not like others that it will require a lot of …
Chose Guru
We also use zendesk, but Guru is more user friendly since at work, we have a lot of people who have hard time navigating search engine tools. But in Guru, we can search guidelines just by typing 1 word.

The interface is also simple so you can use it even if you are new at using …
Chose Guru
I think Guru is more accurate and easy to use. The front end and web design is appealing to all ages so recommending it to any other type of services is as easy as counting. Also, the features of Guru is useful and detail-oriented so I think innovating it in the future would be …
Chose Guru
Guru is the best for me because Guru has all the knowledge that I need to resolve concerns in my every day life. Guru also guides me towards my success. Everything that is written in Guru is pretty useful. Every feature that Guru has makes it even more easier to use.
Chose Guru
Guru card is the best among the other knowledge base that I've encountered, I'm able to compare it to them since I'm able to use Guru with ease. I can search specific topics much easier compared to the others that I've encountered. Guru card is also the best with User …
Chose Guru
Guru is really amazing. It can be integrated to most of the applications we have. It can be integrated to excel, Liveperson and Salesforce. Compared to other knowledge-based software, Guru has more reliable search engine. Guru can also be sorted to your most preferred Guru …
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Guru is my first application and it is good one and it can become better
Chose Guru
I prefer Guru because it's easy to follow, user-friendly, and really helps resolve different kinds of issues and concerns. We use it as the basis for the steps and instructions that we need to follow to make sure that we are providing effective resolutions to customers and that …
Chose Guru
Guru stacks up against the tool or product listed above is because Guru is the main tool used for knowledge for us. The other tool mentioned is used to communicate directly with our clients. The knowledge base inside said other tool are limited and is only suggested for ease of …
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User Ratings
Guru
Likelihood to Recommend
9.2
(300 ratings)
Likelihood to Renew
8.8
(14 ratings)
Usability
9.0
(114 ratings)
Availability
9.1
(4 ratings)
Performance
8.5
(5 ratings)
Support Rating
8.1
(29 ratings)
In-Person Training
8.4
(2 ratings)
Online Training
7.8
(3 ratings)
Implementation Rating
8.3
(8 ratings)
Configurability
8.4
(4 ratings)
Contract Terms and Pricing Model
7.3
(1 ratings)
Ease of integration
8.0
(3 ratings)
Product Scalability
8.7
(4 ratings)
Vendor post-sale
8.4
(5 ratings)
Vendor pre-sale
9.1
(5 ratings)
User Testimonials
Guru
Likelihood to Recommend
Guru Technologies
Anything related to knowledge Management, that is to say; Updating knowledge from the side of maintainers, grouping and learning it from the side of learners, leaving feedback to maintainers, unverifying cards in a pinch and creating courses of related content for people of different disciplines and favouriting content that you find the most useful.
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Pros
Guru Technologies
  • Simplified navigation with the use of keywords, making it quite easy to find an article.
  • Reading notices when a Guru is updated, and the new parts highlighted makes it much easier when we must always be up to date.
  • Provides an organized view of policies and workflows.
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Cons
Guru Technologies
  • It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
  • We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
  • Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.
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Likelihood to Renew
Guru Technologies
I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
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Usability
Guru Technologies
Guru is straightforward to pick up. Even if something takes a minute, I'm usually able to find a support article that answers my question quickly. Guru has served its purpose, and training others within our organization is very easy. It's very useful during the onboarding process. Usability is great.
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Reliability and Availability
Guru Technologies
I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
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Performance
Guru Technologies
There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
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Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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In-Person Training
Guru Technologies
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
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Online Training
Guru Technologies
I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
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Implementation Rating
Guru Technologies
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
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Alternatives Considered
Guru Technologies
I prefer Guru because it's easy to follow, user-friendly, and really helps resolve different kinds of issues and concerns. We use it as the basis for the steps and instructions that we need to follow to make sure that we are providing effective resolutions to customers and that we are calibrated.
Read full review
Contract Terms and Pricing Model
Guru Technologies
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
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Scalability
Guru Technologies
Right now, only customer support using Guru
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Return on Investment
Guru Technologies
  • Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
  • With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
  • Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection