Guru was an excellent add at our business.
January 07, 2026

Guru was an excellent add at our business.

Michael Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We are a specialty service provider business that operates in a small niche within a larger industry. Company knowledge was always in various versions in various places or just 'in someone's head'. By using Guru to document all the things about our company, how we operate, process flows, products, specific knowledge - we gained a stronger sense of alignment company-wide and are able to provide a more consistent service to our clients.

Pros

  • Easy to learn. Anyone can make cards and use the AI to make them professional.
  • Answer questions about my business, essentially a wiki for everything we do.
  • The research mode is amazing. Full reports on various types of information including some rather complex topics. Complete with citations of where the information came from.
  • Admins can manage a hierarchy to keep information secure and available to the correct people.

Cons

  • I miss the public link option. It recently changed. Some of our old cards still work with this but we cannot make any more with this feature.
  • We don't really use the dashboard feature much (home page). We have other platforms like Slack that communicate that. Guru for use is knowledge searches and questions.
  • Better mobile functionality. Continue development of the app.
  • Excellent value for the cost.
  • As you build your knowledge base, it begins to save time for you and your employees.
  • I often send Guru links for specific cards as an answer when someone asks me something.
  • "We should add that to Guru" is a common statement.
Easy to use and rarely has any issues. I've occasionally crashed a card when moving large data sets, but the draft was always saved. Our company currently has over 1000 cards and this has probably only happened 2 or 3 times. Not really an issue.
I tried the trial period for several platforms before deciding on Guru. Ironically Guru, was recommended to me by Grok AI. I was expressing what platforms I had tried, what I was looking for, and asked for other options to explore. I was frustrated.
Ultimately what I really needed was a company knowledge base that was secure, verifiable, and easy to use. The other platforms had their pros and cons, but at the end of the day I just liked Guru better. It was exactly what I needed without the additional fluff that I didn't.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Our Guru contains a lot of knowledge specific to our line of work. It's often where I start to fact check something, begin a blog post, research a company specific topic, etc. It excels at researching specific items, drafting new procedures, and keeping things organized into various collections. I can review answers to employee questions to ensure things are correct and step in when needed. It's honestly been the most helpful thing we've added.

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