Guru get it
February 13, 2025

Guru get it

Norma Arocha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is used for the knowledge base. I use it when I'm questioning my answers or looking up a question for a case I'm not sure about.

Pros

  • Finds quick answers
  • allows me to use shortcuts on Salesforce
  • Lets me use the app on Slack which helps the most

Cons

  • I feel it could integrate with AI
  • It helps with closing a case in a timely manner
  • It keeps your cards up to date
I would give it a 10 but at times rarely the wording has to be almost on point to find the answer
No comparison Guru stays on point, in my opinion, Einstein had a lot of glitches it needs to fix

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

When I am second guessing a question Guru will help me make sure it is correct

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