We would likely renew Guru because it has become our central, reliable source of truth across teams. It reduces duplicate questions, ensures information is always verified by the right owners, and helps keep processes consistent. Without it, we’d experience more confusion, outdated documentation, and slower onboarding.

Evaluating Guru and Competitors

Products Replaced

Not Sure

Key Differentiators

Ease of Use

A centralized, verified source of truth for processes, product information, and cross‑team documentation. Ease of use and searchability, which reduces time spent hunting for answer.s Built‑in verification workflows to ensure content stays accurate and owned by the right tea.m Strong integrations (Slack, browser extension, etc.) that make knowledge accessible in the flow of work

Evaluation Lessons Learned

If I had to redo the evaluation and selection process, I would place a stronger emphasis on cross‑functional testing before making the final decision. While we focused on core features and usability, we could have involved a broader group of stakeholders earlier—especially teams like Support, Product, and Operations—to gather more feedback on day‑to‑day workflows and specific knowledge‑sharing needs.

Guru Implementation

Implementation Details / Implementation Partner

Don't know

Guru Training

Training Types Used

Online Training

In-Person Training

Online Training

I rated Guru a 10 because it consistently delivers accurate, verified information exactly when I need it. The platform is easy to use, extremely reliable, and integrates seamlessly into our daily workflow. It reduces repeated questions, improves team alignment, and makes it much easier to find trusted answers quickly. Overall, it has become an essential tool for efficiency and knowledge consistency across the organization.

Configuring Guru

Product Configurability

I’d rate Guru a 7/10 for configurability. It allows good control over structure, permissions, and workflows, but has limitations when it comes to advanced customization and bulk management. Guru offers a solid amount of flexibility, especially in areas like:Structuring content (collections, boards, groups, tags)Setting verification workflowsManaging permissionsIntegrations with tools like Slack and browser extensionsThese features make it easy to tailor Guru to different teams and workflows.

Configuration Lessons

Design your Collections, Boards, and Groups with long‑term scalability in mind.Use a structure that reflects how people search for information, not just how your org chart is organized.Tips:Use Collections for major departments or knowledge domains.Use Boards for workflows, product areas, or process categories.Keep naming conventions consistent across teams.

Additional Customization Considerations

Creating standardized templates for documentationWe built custom templates for SOPs, product notes, FAQs, troubleshooting guides, and internal processes. This keeps content consistent and makes it easier for contributors to follow best practices.

Guru Support

Support Rating

Never had to contact support

Guru Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No, we did not purchase premium support for Guru. The standard support, combined with Guru’s documentation and in‑product guidance, met our needs at the time. The platform is intuitive, and our team was able to manage onboarding, content creation, and verification workflows internally without requiring the additional level of hands‑on assistance provided in the premium tier.

Exceptional Examples of Guru Support

One example of exceptional support was during our initial rollout when we needed guidance on building the right structure for collections and verification workflows. Guru’s support team responded quickly, walked us through best‑practice setup, and even reviewed our early card layouts to ensure they were optimized for searchability and adoption. Their responsiveness and willingness to partner with us made the transition smoother and helped our teams get value from Guru immediately.

Using Guru

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None

Easy Tasks

Finding Verified Information Quickly
Maintaining Content Through Verification Workflows

Difficult Tasks

Managing Large Volumes of Content Across Multiple Teams
Formatting Complex Content or Visuals

Mobile Interface Availability and Impressions

Yes - Overall, Guru’s mobile experience works well for quick access and basic use, but it’s limited compared to the desktop version. Guru’s mobile web app allows you to easily log in, search, and view cards from any mobile browser.The help documentation notes you can “access critical knowledge anytime, from anywhere” through the mobile web app.

Guru Reliability

Scalability

Easily deployable across multiple teams and departmentsGuru is designed to scale horizontally across an organization. As teams grow, it’s simple to create new Collections, Boards, and permission sets without disrupting existing structures. This allows each department to manage its own knowledge while still contributing to a unified source of truth

Reliability and Availability

Highly reliable day‑to‑dayGuru is consistently available when I need it. The platform loads quickly, search works reliably, and I rarely experience downtime or slow performance. It’s dependable enough that teams can trust it as a daily source of truth. Minimal unplanned outages or errors. In my experience, unplanned outages or errors are extremely rare. Even during high‑usage periods or heavy workflows, Guru remains stable and responsive.

Performance

Pages load quickly and consistently. Guru’s interface is lightweight, so cards, boards, and search results load fast with very little lag. Even when navigating between collections or opening larger cards, performance stays smooth and reliable. Integrations perform well without slowing systems down. Using Guru through the browser extension or Slack integration doesn’t noticeably impact performance. Cards surface quickly, and interacting with the integrations feels just as smooth as using Guru directly.

Integrating Guru

Systems Integrated With

Slack
Guru Browser Extension

We’ve integrated Guru with Slack and the Guru browser extension for easy, in‑workflow access to knowledge. We’ve also explored using Guru inside systems like Salesforce to surface product and support content directly within those platforms.

Future Integration Plans

Internal Ticketing or Request Systems
Product or Engineering Tools

Not sure most yes

Types of Integration

File import/export
Single Signon
API (e.g. SOAP or REST)
Javascript widgets
AppExchange or similar marketplace

Integration Lessons Learned

Start with the integrations your team actually uses every dayBegin with high‑impact, low‑effort integrations—especially Slack and the browser extension. These require virtually no technical setup and immediately improve adoption because they put Guru directly in the flow of work.Why it matters: People are far more likely to use Guru if answers surface where they’re already communicating or working.

Upgrading Guru

Upgrade Benefits

Stronger content trust with less manual effort
Verification where we work (fewer clicks, faster QA)

Anticipated Benefits from Future Upgrades

Even more automated content quality management
Broader and more precise control over source filtering

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