Azure AI Speech vs. eVoice

This service is well suited for scenarios where you need to integrate text-to-speech and/or speech-to-text into applications. Within our organisation, it is primarily used by students for development purposes to enable said functionality but is also used to provide accessibility to students who have hearing-related issues. Its multi-language support is also beneficial for our international students who have English as a second language and are therefore able to rapidly translate any text or speech that they do not understand.

Incentivized

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

• APIs offered are very robust.
• Languages supported is far greater than most of its competitors.
• Integration with our custom apps was easy.
• Speech models that we created using neural voices were quite impressive.
• Translation services worked really well.
• Built in machine learning opens it to a lot more business use cases for the future.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• More support for India regional languages and the ability to interpret Indian dialect.
• More detailed documentation with more coded examples to be available.

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

Azure Cognitive Speech Services is simple and the interface is not complicated even for those getting started with these customer services tools and the best voice recognition. Setting the platform dashboard preferences is also an easy process and with the ability to manage workflow and document management the system functions are stable and effective.

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

• It helps us catch requirements and make notes so that we don't forget when drawing out proposals.
• Also helps us with targeted pitches and helps save time.

Incentivized

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized