Back vs. Spiceworks Help Desk
Back vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Back | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Back | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Back | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Back | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Back | Spiceworks Help Desk | |
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Likelihood to Recommend | Back No answers on this topic | Spiceworks Ziff Davis |
Pros | Back No answers on this topic | Spiceworks Ziff Davis |
Cons | Back No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Back No answers on this topic | Spiceworks Ziff Davis |
Usability | Back No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Back No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Back No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Back No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Back No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Back No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | Back Screenshots |