Spiceworks tool for inventory auditing of hardware and software
Anonymous | TrustRadius Reviewer
February 19, 2020

Spiceworks tool for inventory auditing of hardware and software

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

The IT Dept is using Spiceworks. It provides us with a great level of detail right down to the memory in a workstation or laptop. The tool provides us with all the information we need to make informed decisions about hardware and software on any of our devices.
  • Excel Inventory Reports
  • Reports with Hardware details
  • Inventory report interface for creation
  • Scheduling could be more enhanced for automatic e-mails.
  • It gives us a software audit report quickly
  • Quick reports when needed
We love the JitBit side of things for the help desk component of our system. We have a lot more customization available with JitBit vs. the Spice works application. The features for JitBit are the ones we are looking for, and as such, we have moved our ticketing to JitBit Solution. Spiceworks continues to provide good inventory management.
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spiceworks Help Desk go as expected?

I wasn't involved with the implementation phase

Would you buy Spiceworks Help Desk again?

Yes

The Spice works tool is excellent for companies on a tight budget to get an inventory of assets for hardware and software inventory. The ability for us to customize the reports allows us to create custom-tailored ones for different departments if they want to view all their current hardware inventory.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
9
Expert directory
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
Ticket creation and submission
8
Ticket response
6
External knowledge base
7
Internal knowledge base
7
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
4
Help Desk CRM integration
Not Rated