Back vs. TOPdesk
Back vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Back | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Back | TOPdesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Back | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Back | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Back | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Back | TOPdesk | |
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Likelihood to Recommend | Back No answers on this topic | TOPdesk |
Pros | Back No answers on this topic | TOPdesk |
Cons | Back No answers on this topic | TOPdesk |
Likelihood to Renew | Back No answers on this topic | TOPdesk |
Usability | Back No answers on this topic | TOPdesk |
Reliability and Availability | Back No answers on this topic | TOPdesk |
Performance | Back No answers on this topic | TOPdesk |
Support Rating | Back No answers on this topic | TOPdesk |
In-Person Training | Back No answers on this topic | TOPdesk |
Online Training | Back No answers on this topic | TOPdesk |
Implementation Rating | Back No answers on this topic | TOPdesk |
Alternatives Considered | Back No answers on this topic | TOPdesk |
Scalability | Back No answers on this topic | TOPdesk |
Return on Investment | Back No answers on this topic | TOPdesk |
ScreenShots | Back Screenshots |