Backstop vs. Dynamo Software

Backstop makes planning and selecting the portfolio efficiently. There is a candid assistance in matters of resource utilization. Moreso, Backstop has a cost accounting notion, which makes the company control the expenses they make. Finally, Backstop has classical research procedures where analysis and decisions arrive after extensive assistance and evaluations.

Incentivized

Its alot more Dynamic than Salesforce. It helps with CRM, investor details, investor performance, fund performance, a huge help page, customizability, etc.. Its also pretty simple to work in which is a bonus. WE use it to send out mass mailings and you can have a template that you can roll over each month so that you dont have to reformat anything. Tax documents can be delivered automatically and it just pulls information from your server so you dont need to add anything into the cloud

Incentivized

• Storage of notes from calls and meetings.
• Tracking portfolio holding balances, transactions, and IRRs/MOICs.
• Allowing flexibility for client-defined uses.

Incentivized

• Tracking relationships in the CRM and the Web Add-in tool to add new information straight from emails.
• The flexibility to build out whatever view you would like to see certain data in and the ability to then export information to Excel.
• The Mail Merge Tool allows us to communicate to over 100 different subsets of our limited partners in different SPVs.

• Poor communication procedures
• Lack of specific OS support
• No mobile version for Backstop

Incentivized

• Some functionality is clunky: Mailing Campaigns, Passthrough Integration, Dynamo Accounting Complex Transactions. At times it seems functionality is rolled out too soon.
• Onboarding of new clients for us seems a bit haphazard. We just added a new tenant with CRM, Dynamo Accounting and the Investor Portal and we weren't exactly sure what the state of the new tenant should be based on what was copied over from a prior tenant or how much Dynamo Software time or support we would have to customize the new tenant.
• At times it seems Dynamo Software's terminology with relationships either isn't intuitive or is repetitive creating additional time/confusion when modifying workspaces, portal set-up, etc.

The usability is great - the user interface is intuitive and easy to learn and navigate. The ability to customize the interface both at a user level and admin/system-wide level is a huge plus. Additionally, the ability to generate custom, exportable views/reports is very useful. One piece of feedback on the custom views - it would be great if all entities in the hierarchy structure (documents, contacts, funds, companies, etc.) could all relate to each other in customized views which would enhance the capabilities even further.

Backstop support is fantastic. They always pick up the phone without a wait and are highly knowledgeable, I rarely need more than 5 minutes to fix an issue.

Incentivized

I have not used or evaluated any Backstop competitors. Freestone already used Backstop when I started.

Incentivized

No comment as the only other software I use/ed here at Cento is Highrise, which is being deprecated. I think iLevels is another one, but that was just a demo. Can't say it was good or not, it seemed like it was more catered for bigger/heavier financial type data sets and reporting, which we'd like but isn't a huge stickler or priority at the moment to be platform enabled.

Incentivized

• Business ends up profiting
• The chances of investing in the wrong projects don't exist
• The analytical assistance from Backstop increases more investment plans

Incentivized

• Streamlined Reporting for our Limited Partners
• Overall Efficency: Monday Mgmt Meetings, Deal Pipeline, Tracking Deals
• Productivity in Fundraising
• Single Sources of Trust for our internal teams