Name: Backstop Solutions: Every Minute Matters for the Alternative Investment Industry
Uploaded: 2017-10-27T19:11:06.000Z
Duration: 2 min 35 s
Description: This video has been updated. Access the new version here: https://www.youtube.com/watch?v=KA3PEMaMzn0

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Transcription

Professional Services

Customer Relationship Management (CRM)

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Sales

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### Investment Management
Users unanimously praise Backstop's investment management capabilities. They appreciate the platform's adaptability and effectiveness in maintaining both quantitative and qualitative data for a wide range of investments. Backstop's ability to simplify complex tasks such as portfolio planning, liquidity terms, and due diligence processes has garnered positive feedback from investment professionals. Additionally, the system's portfolio analysis tools and real-time reporting features have been highlighted as valuable assets for investment management teams.

### Portfolio Management
Users consistently praise Backstop for its robust portfolio management capabilities. The platform's ability to track transactions, values, returns, and documents for private investments has garnered positive feedback. Additionally, users appreciate the ease of creating and managing multiple portfolios within a single instance, along with the functionality to calculate returns and serve as a document repository. Backstop's portfolio management tools have proven valuable in simplifying liquidity schedules for complex hedge funds and calculating essential risk and return metrics for specific funds. The platform's focus on investment management companies and customizable reports further enhances its appeal in the realm of portfolio management.

### CRM Functionality
Users generally appreciate Backstop's CRM functionality for its ease of use, intuitive design, and the ability to customize data fields to meet specific business needs. While some users find the system to be rigid in terms of information fields and customization options, overall, the CRM functionality is seen as a valuable tool for tracking documents, contacts, and interactions within the financial investment industry. The platform's out-of-the-box solutions, coupled with the option to create custom data fields, contribute to creating transparency and efficiency within organizations.

### Customization and Flexibility
Users consistently praise Backstop for its high level of customization and flexibility. They appreciate the ease of customizing reports, fields, and content storage to suit their specific needs. While some users mention minor limitations in customization capabilities, overall, the sentiment leans towards the software being user-friendly and adaptable to individual preferences. The ability to create custom data fields, track important information, and share data across the organization adds value to the platform. Despite a few drawbacks in customizing certain aspects, users find Backstop's flexibility and customization features to be beneficial for their daily operations.

### Investor Relations
Users unanimously praise Backstop's investor relations capabilities. They appreciate the platform's ability to track investor activities effectively, providing valuable insights for IR, marketing, and compliance teams. Additionally, users find the CRM to be user-friendly, enhancing their productivity by streamlining access to essential information. However, some users express concerns about limited report options and customization capabilities within the system, prompting the need for external assistance in developing the investor portal. Despite these drawbacks, the overall sentiment towards Backstop's investor relations functionality remains positive, with users highlighting its role in enhancing client relations and customer service.

### Client Service and Support
Users consistently praise Backstop's robust client service and support capabilities. They highlight the ease of access to client information, the efficiency in tracking client communications, and the helpfulness of the support teams. While some users mention minor issues such as slow response times or outdated interfaces, the overall sentiment leans towards positive experiences with Backstop's client service and support functions. Clients appreciate the platform's ability to streamline client care, maintain organized databases, and provide secure access to information, ultimately saving time and enhancing client relations.

### Reporting and Analytics
Users generally praise Backstop for its robust reporting and analytics capabilities. The platform's analytical tools are highlighted for their effectiveness in streamlining workflow and due diligence processes. While some users find the reporting features slightly complex, the majority appreciate the ease of use and the ability to generate detailed reports efficiently. Backstop's reporting engine, although deemed a bit outdated by some, is acknowledged for its flexibility and individual customization options. Despite some minor drawbacks, users value Backstop's reporting and analytics functionalities for providing valuable insights and enhancing data management processes.

### Data Management and Security
Users consistently praise Backstop for its robust data management capabilities and secure database functionality. The system's cloud-based nature, coupled with its user-friendly interfaces, allows for efficient data storage, retrieval, and sharing. Clients appreciate the strong reporting tools that enable them to extract valuable insights from their data. Additionally, the proactive customer support and continuous software improvements contribute to a positive user experience. While some users note limitations in UI flexibility and integration between contact and account data, overall, Backstop is recognized as a reliable platform for data management and security.

Users recommend several key actions when using Backstop Solutions Suite. First, they suggest modeling data management clearly and using Backstop to establish it well. This recommendation highlights the importance of properly organizing and managing data within the system. Second, users advise spending time with the sales and technical team to understand the connectivity to their accounting solution and interfaces to third parties. This recommendation emphasizes the need for a thorough understanding of the product's integration capabilities. Lastly, users recommend arranging a demo to see the product for oneself. This suggestion underscores the value of firsthand experience in evaluating Backstop Solutions Suite.

Essential Investment Monitoring Tool: Backstop is considered an indispensable tool for monitoring investments, according to numerous reviewers. Users find it invaluable in enhancing the investment office's due diligence process.

Simplifies Liquidity Schedule: The liquidity module of Backstop receives high praise for its ability to simplify complex redemption terms and streamline the liquidity schedule for multiple hedge funds. It also offers accurate calculations of risk and return metrics once data is properly uploaded.

Aggregates Investments on One Platform: Users highly appreciate the convenience of having all their investments aggregated onto a single platform through Backstop. They specifically mention the quick upload of documents and ease of inputting data as significant advantages.

Backstop has proven to be an invaluable tool for organizations, solving a variety of needs and offering analytical tools that save time and effort. Users have had a great experience with Backstop, finding it helpful in streamlining and organizing workflow. It serves as a CRM, which is essential for sales organizations. The platform allows for easy logging of returns and other important metrics, ensuring accurate record-keeping. Additionally, Backstop helps in organizing investor information and makes it easily accessible, acting as a centralized hub for tracking investor activities. The software allows for customization of data fields to meet specific needs, providing flexibility for different teams. With its ability to track documents received from investment managers, centralize reporting details on funds and investor accounts, and serve as a one-stop shop for documenting call notes and distributing them to team members, Backstop proves to be not only a useful CRM platform but also an efficient tool for the Hedge Fund industry. It aids in email distribution, gathering client contact information, and eliminates the need for manually updated spreadsheets.

Furthermore, Backstop plays a crucial role in tracking client communications, AML compliance, transactions, documents, and performance. It assists in improving organization and targeting of client outreach by tracking historical points of contact and dialogue. The software also allows for marketing pipeline tracking and tracking current investor interactions and account details. Backstop serves as a database for storing notes and quickly accessing information related to managing and processing CRM data. It further helps in tracking capital calls, distributions, and performance analyses. With its relationship management features such as document permissioning and an investor portal, Backstop provides users with secure access to information while reducing client servicing time. It is also highly regarded for its assistance in verifying portfolio holdings and providing easy access to supporting documentation.

The software's functionality extends beyond investment management needs. It eliminates manual calculations by generating scheduled reports and offers total portfolio analysis capabilities along with real-time reporting. For endowment/foundation investment offices, Backstop efficiently houses all relevant data required for portfolio oversight and management. It allows for easy preparation of investment analysis reports and provides performance insights on a yearly basis. Users have found it to be a time-saving tool for tracking documents, relationships, and other information, making it a valuable asset for their teams. The software's continuous innovation has led to significant improvements over the years, garnering positive overall experiences from users.

While users have expressed satisfaction with Backstop, there is room for improvement in terms of the interface and plugins to compete with other investment analysis software. However, customers have praised the top-notch support provided by the Backstop team. They have found the responsive and professional support team to be readily available to assist with any questions or concerns. Users have appreciated the team's assistance in resolving issues and accommodating bespoke requests.

Backstop has been viewed as a central hub for investment management work, enabling teams to track meetings, manage a database of documents, and receive support for system initiatives. The platform has been extensively used by teams across different departments, resulting in a positive overall experience. Users have witnessed significant improvements in the software over the years, thanks to Backstop's continuous innovation with the end user in mind.

The Backstop Portal has streamlined the dissemination of investor documents, replacing individual emails and serving as a website host. Meanwhile, Backstop CRM has proven to be intuitive and user-friendly, with users finding it great for tracking the fundraising process compared to other FinTech CRM systems. It serves as a cloud-based CRM that centralizes business contacts, collaterals, and data, facilitating information sharing across departments.

Users rely on Backstop for a wide range of tasks such as tracking notes from meetings and calls, portfolio oversight and management, sustainable planning, research analytics, financial planning, and capital calculations. The software has been instrumental in making safer investment decisions by providing robust capital calculations and facilitating solid financial planning. The accounting department particularly relies on Backstop for safer decision-making based on precise calculations while finding it easy to use.

Overall, users have been confident that Backstop helps them make informed investment decisions. However, they also highlighted the need for improvements in the interface and plugins to compete with other investment analysis software. Nevertheless, they appreciate Backstop's continuous development efforts and exceptional customer service.

Backstop Solutions Group in Chicago provides cloud-based technology supporting hedge funds. These applications include tools for investment research and analytics, accounting, a financial services specific CRM, and investor relations and document sharing tools, as well as investment portfolio management and due diligence tracking.

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Formerly from Ebix, Zinnia SmartOffice is a practice and agency management solutions for financinal service providers and banking institutions, offering CRM features, client engagement, note logging, financial document and data management, and related features.

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Backstop

CRMs provide a system of record for a company's contacts and communications with them. CRMs specific to the needs of financial advisors and their agencies provide the contact and task management features, as well as workflow automation, associated to general CRMs. But features unique to CRMs for financial agencies might include prospecting workflows, compliance-minded communication tools, customer onboarding workflows with finance specific assessments, financial document imaging and storage management, as well as integration with investment portfolio management tools.

Financial Services CRM

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Backstop Solutions

Demonstration of the clip on backstop. Compatible with all phone mount designs, providing a backstop to resist sag while driving rough terrain.

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Backstop Solutions Group

Backstop Solutions: Every Minute Matters for the Alternative Investment Industry

This video has been updated. Access the new version here: https://www.youtube.com/watch?v=KA3PEMaMzn0

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Backstop has made sustainable planning where investors and business players use the knowledge shared to implement new investment plans. Furthermore, Backstop conducts research analytics, a form that improves the results that guide new investment plans. The financial planning and capital calculations are also facilitated by Backstop, making solid plans and decisions.

The portfolio planning and investment analysis is done well
The cost management and revenue generations
The accuracy of the decision rule

Poor communication procedures
Lack of specific OS support
No mobile version for Backstop

Sustainable research procedures
Reliable investment plans
Extra cost management procedures

Business ends up profiting
The chances of investing in the wrong projects don't exist
The analytical assistance from Backstop increases more investment plans

Backstop opens the doors for safer investments with robust capital calculations that are generated with precise analysis to know which is the best option, the accounting department uses this tool to make safer decisions according to said calculations, it is a platform that is based on the cloud that consolidates and boosts portfolio management, it is easy to use by the entire accounting team, they have been using it for about two and a half years and we are sure that the investments are calculated to know if it is a good decision.

Accurate calculations to make better decisions.
Robust portfolio management.

It may not have many customization features, this is the only problem.

Accounting calculations based on financial data.
Portfolio management.

Every investment goes through Backstop's robust analysis to know its profitability in the short and long term.
Saving time and money by making the right decisions.

Backstop is used by our investment team for tracking notes from internal/external meetings and calls, as well as for portfolio oversight and management through the private equity module.

Storage of notes from calls and meetings.
Tracking portfolio holding balances, transactions, and IRRs/MOICs.
Allowing flexibility for client-defined uses.

Simplicity, ease of use (hard to get everyone on the team on the same page for how to use it).
Opportunities have been really hard for us to leverage.
It seems like it's geared towards salespeople sometimes instead of portfolio managers, etc.

Makes our team more efficient (i.e. less people needed for admin work).
Allows PMs to spend more time on their jobs and less on systems maintenance/tracking.
Increases transparency across teams (other teams can log into Backstop to see the latest updates).

Backstop

Overview

What is Backstop?