Backup Radar vs. SuperOps.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Backup Radar
Score 8.3 out of 10
Small Businesses (1-50 employees)
Backup Radar is a backup monitoring solution for MSPs designed to reduce risk of data loss, drive business and process efficiency, and achieve greater visibility across backup platforms. It is an automation software that helps MSP’s of all sizes and enterprise IT departments catch missed or failed backups in real-time, streamline backup checking workflows and give full customization for reports, alerts and dashboards. Backup Radar makes it possible for MSP's to see the "unseen". …N/A
SuperOps.ai
Score 5.1 out of 10
N/A
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform. The platform also helps MSPs manage their clients, projects and IT documents from a single place.
$59
per month per user
Pricing
Backup RadarSuperOps.ai
Editions & Modules
No answers on this topic
Standard (PSA only)
$59
per month per user
Standard (RMM only)
$79
per month per user
PRO (Unified Basic )
$99
per month per user
Super (Unified Advanced)
$129
per month per user
Offerings
Pricing Offerings
Backup RadarSuperOps.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredOptional
Additional Details
More Pricing Information
Features
Backup RadarSuperOps.ai
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Backup Radar
10.0
1 Ratings
23% above category average
SuperOps.ai
2.5
2 Ratings
98% below category average
Remote monitoring10.01 Ratings2.52 Ratings
Multiple Server Monitoring10.01 Ratings00 Ratings
Multi-device monitoring10.01 Ratings00 Ratings
Automated alerts and notifications10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Backup Radar
10.0
1 Ratings
29% above category average
SuperOps.ai
2.6
2 Ratings
91% below category average
Service configuration management10.01 Ratings00 Ratings
Policy-based automation10.01 Ratings2.52 Ratings
Patch Management00 Ratings2.72 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Backup Radar
10.0
1 Ratings
25% above category average
SuperOps.ai
-
Ratings
Performance data reports10.01 Ratings00 Ratings
Customizable reporting10.01 Ratings00 Ratings
Risk analysis10.01 Ratings00 Ratings
User Ratings
Backup RadarSuperOps.ai
Likelihood to Recommend
10.0
(1 ratings)
2.7
(2 ratings)
Usability
-
(0 ratings)
2.7
(2 ratings)
User Testimonials
Backup RadarSuperOps.ai
Likelihood to Recommend
ScalePad
We have more than 2500 individual backup jobs across our customer base. With Backup Radar, I now have a detailed, accurate insight into all jobs. I do not have to wonder or doubt if the backup job did not run, it logs a "no result in 24 hours" ticket for me and if it failed, I get a failure ticket logged. It cannot be more simple. This is done across multiple different backup software. The reporting, be it on demand, or scheduled, is absolutely brilliant and super valuable
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SuperOps.ai
SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)
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Pros
ScalePad
  • Backup Monitoring (no successful backups in 24 hours)
  • Automated Ticketing (Backup Radar logs the tickets in our PSA system)
  • Automated Reporting (Daily, Weekly, and Monthly reporting)
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SuperOps.ai
  • RMM automations
  • Innovative multitasking via tab layout
  • Scripting outputs and feedback
  • Pace of development
  • Accessibility of staff, support, and community
  • Contract mangement
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Cons
ScalePad
  • None offhand that I can think of
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SuperOps.ai
  • Unreliable uptime – Frequent outages disrupt operations.
  • Poor support – Slow response times and unhelpful assistance.
  • Limited integrations – Lacks compatibility with key third-party tools.
  • Buggy interface – Glitches make navigation frustrating and inefficient.
  • Downtime all the time
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Usability
ScalePad
No answers on this topic
SuperOps.ai
In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.
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Alternatives Considered
ScalePad
Never used anything else similar to this
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SuperOps.ai
We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike
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Return on Investment
ScalePad
  • Positive, the ROI is no match compared to the integrity and business reputation value we get by using Backup Radar, as we do not "resell" Backup Radar to our customers, it is our internal monitoring and reporting tool for the customers we look after.
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SuperOps.ai
  • Wasted time and resources – Constant troubleshooting reduced productivity.
  • Loss of revenue – Downtime and system failures disrupted client services.
  • Increased operational costs – Had to invest in alternative solutions due to platform issues.
  • Negative client impact – Poor performance damaged trust and credibility with customers.
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ScreenShots

SuperOps.ai Screenshots

Screenshot of TicketingScreenshot of Asset management