Likelihood to Recommend In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.
Read full review CodeTwo Backup for Office 365 is the rare type of software that works for both SMB's and larger businesses. The built in backup and restore features of Office 365 are too rudimentary and PowerShell based to allow lower level IT people the ability to use them. CodeTwo opens the door to allowing day to day helpdesk employees the ability to assist customers with restore needs. As with anything Office 365, there is a limit on how well is works with the system and CodeTwo does not backup Archive mailboxes so if your organization is one that uses them extensively, you should go into the deal realizing that archive restores would still need to use the built in MS offerings
Read full review Pros Restoration of files/emails. Searchable. Restore to another user. Read full review Back up SharePoint online Restore SharePoint online Lists with attachments Will create new list from backup Can combine two lists into one Read full review Cons Improved UI. Improved Wizard to start initial sync. Improved search. Read full review requires local storage notifications need to be able to store in cloud Read full review Likelihood to Renew Great product. Easy to use, does the job without extra overhead.
Read full review Support Rating So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.
Read full review Alternatives Considered The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.
Read full review Although Veeam's offerings are somewhat similar in trying to add additional layers of protection, on the Microsoft's default offerings, the CodeTwo product was more situated to do what we wanted which was brick level back up and restores of single files and emails. Veeams offering is more backend server/virtual machine savvy
Read full review Return on Investment Inexpensive cost for the peace of mind. Read full review Requires physical storage space Does not require much for the app to run Doesn't need a lot of maintenance Read full review ScreenShots CodeTwo Backup Screenshots