Basware AP Automation vs. Tungsten AP Essentials

The system it self and its functionality is great. Most screens and work flows are easy to understand and use without any training. Its usually obvious what the next step is for the user, e.g adding coding, review etc. The information shown to the user is also built in a good way and the overall "feel" of the system is among best in market. Some of the admin parts require Basware AP Automation help, even though you technically can do it yourself as admin, the documentation available is not enough to help you through it.

Incentivized

We are using Tungsten with the former Readsoft OCR Products and Ebydos webcycles. All incoming paper-based invoices, delivery documents, advices, etc. will be scanned and digitized incl. OCR by Tungsten. They are highly integrated in SAP processes and own developments. Tungsten Ebydos Webcycle is used for approval workflows for deviations in orders, PO volume, pricing, etc. This is also fully integrated in SAP workflows, incl. own developments.

Incentivized

• Clear and intuitive software interface.
• Easy to see the entire history of what happened to invoice.
• Good integration with ERP system.

Incentivized

• Excellent scanning and OCR.
• Highly configurable workflows.
• Audit proven transparency in SAP Systems.
• Scalable and flexible solution.

Incentivized

• There needs to be an easier way to view past invoices as the current method requires that you select from the pull-down menu each and every time
• Instructions for the more commonly used features should be available within the program itself rather than having to search the online help index in order to find this information (bubble pop ups would be nice)
• More functionality should be build into the invoice processing system (you should be able to forward via email, include screenshots, etc)

Incentivized

• OCR recognition issues.
• Interface Issues/sometimes slow interfaces.

Incentivized

We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.

Incentivized

The GUI and workflows are easy to understand. It makes sense where the "buttons" and menus are located. Design is overall getting improvements constantly as well, so there is updates coming all the time. System is quick, few bugs and errors that cause issues. Up time and accessibility is on a very good level.

Incentivized

Industry-leading OCR and workflows, highly integrated into SAP Systems.

Incentivized

Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish

Incentivized

Industry-leading OCR Products (Readsoft) and Webcycles (Ebydos). Very flexible, scalable, and highly integrated with SAP processes and own developments.

Incentivized

• faster processing of invoices due to short step process
• it's user friendly so not much training is needed to use the system
• templates and favorites decreases time spent

Incentivized

• Not yet, but replaces highly manual efforts.
• Brings good productivities in AP processing.

Incentivized