BeInContact vs. Bright Pattern Contact Center
BeInContact vs. Bright Pattern Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
BeInContact | Bright Pattern Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
More Pricing Information |
BeInContact | Bright Pattern Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Bright Pattern Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Bright Pattern Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (27 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (27 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (27 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (4 ratings) |
Configurability | - (0 ratings) | 8.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
BeInContact | Bright Pattern Contact Center | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Pros | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Cons | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Usability | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Reliability and Availability | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Performance | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Support Rating | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
In-Person Training | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Online Training | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Implementation Rating | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Alternatives Considered | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Scalability | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
Return on Investment | BeCloud Solutions No answers on this topic | Bright Pattern, Inc. |
ScreenShots | Bright Pattern Contact Center Screenshots |