Bicom Systems vs. West Unified Communications Services (discontinued)

Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients. I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.

Incentivized

• Emergency Support - 24/7
• Explain the solution so that you are aware and understand
• Remote into servers for hands on troubleshooting

• Large conference calls
• Reliable calling technology
• Easy to call in with no confusion

Incentivized

• Bulk changes for extensions, ability to make a change for every extension of the system

• Hold music is normally loud and not pleasant

Incentivized

Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.

We only use intercall and always have, our in house phone system is Cisco.

Incentivized

• We have many clients on it that are happy with it

• It does cost our company money so we try to give out numbers only when needed

Incentivized