TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BigPanda

    Score7.2 out of 10
    N/ABigPanda is designed to enable enterprise IT to intelligently automate and scale service operations to meet the complex demands of the modern datacenter. The vendor says their algorithmic service operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents. Customers include Intel, Workday, News Corp, Macy’s and Cisco.N/A

    Squadcast

    Score8.6 out of 10
    N/ASquadcast is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

    $7

    per user/month

    Pricing
    BigPandaSquadcast
    Editions & Modules
    No answers on this topic
    Essential
    $7.00
    per user/month
    Standard
    $19.00
    per user/month
    Pro
    $39.00
    per user/month
    Enterprise
    $79.00
    per user/month
    Offerings
    Pricing Offerings
    BigPandaSquadcast
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$7 per user/month
    Additional DetailsThe stated prices are only for annual commitment only, for other details please refer the pricing page. We do offer custom pricing for large Enterprise customers and On-Premise deployments.
    More Pricing Information
    Best Alternatives
    BigPandaSquadcast
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
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    Enterprises
    DX Spectrum
    Score7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BigPandaSquadcast
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    BigPandaSquadcast
    Likelihood to Recommend
    BigPanda
    If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
    Incentivized
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    Squadcast Inc.
    We tied Squadcast into our CI/CD pipeline for Airflow monitoring of workflows, and had it looking for failures and specific jobs. Then communicating out to a resource group with automated no answer or response next person communication. A lot of tools stop at one generic communication, but Squadcast allows you to take it a step further.
    Incentivized
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    Pros
    BigPanda
    • Alert correlation feature helps in grouping similar alerts together
    • Alert Enrichment to enhance the data after it arrives on the tool
    • Integration with multiple tools
    • The console is very user friendly and provides ease of administration
    Incentivized
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    Squadcast Inc.
    • Allows you to configure monitoring on events across the enterprise
    • Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
    • Provides integrations into the systems that you use on a daily basis
    • Has a very easy to use online interface that comes with little to no learning curve
    Incentivized
    Read full review
    Cons
    BigPanda
    • Tool should have a feature to query the data
    • The dashboard feature needs improvement
    • It should have a dark mode
    Incentivized
    Read full review
    Squadcast Inc.
    • Can be costly depending on how deep your budget is!
    • Support is not always the best
    Incentivized
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    Alternatives Considered
    BigPanda
    TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
    Incentivized
    Read full review
    Squadcast Inc.
    Squadcast is a much more user friendly product that works with multiple platforms and tools. I can't say this easily for the other tools that I've used
    Incentivized
    Read full review
    Return on Investment
    BigPanda
    • BIgPanda is very easy to implement and use
    • Better than the previous tool, provides more functionality
    • BIgPanda's alert enrichment feature very helpful
    Incentivized
    Read full review
    Squadcast Inc.
    • Squadcast has allowed us to reduce cost of an incident overall by reducing time to find an issue, communicate, and get an assigned resource.
    • Squadcast has created an increased awareness among teams in the enterprise of services and processes.
    Incentivized
    Read full review
    ScreenShots

    Squadcast Screenshots

    Screenshot of Incident TimelineScreenshot of Incident Response page, with War RoomScreenshot of Incident Dashboard