Name: BigPanda
Rating: 7.5 (9 reviews)
Author: BigPanda

Help Desk

Web and Video Conferencing

Customer Support

No-Code Development

Development

Admissions and Enrollment

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Manufacturing Execution

PDF Editors

Privacy Policy Generators

Statistical Analysis

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Cloud Storage

Complex Event Processing

Composable Infrastructure

Configuration Management Databases

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Log Management

Network Operating Systems

Network Performance Monitoring

SIP Trunking

SOA Application Gateways

Telecom Expense Management (TEM)

Unified Communications Monitoring

Vendor Risk Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Channel Management

Content Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Social Commerce

Sales

Chargeback Management

Clinical Data Management

Construction Management

Fleet Management

Membership Management

Municipal

Online Fax

Restaurant POS

Roofing

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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### Event Monitoring
Reviewers generally praise BigPanda's event correlation capabilities. Users appreciate the tool's ability to aggregate data from various monitoring sources and streamline incident response. The event correlation feature is highlighted for its efficiency in reducing the volume of incoming tickets and providing actionable insights in real-time. While some users mention a lack of a real-time dashboard for visual monitoring, overall sentiment leans towards the effectiveness of BigPanda's event monitoring functionalities. The tool's event correlation function is seen as a valuable asset in enhancing incident management processes and improving overall operational efficiency.

### Incident Management
Users generally praise BigPanda for its efficient incident management capabilities. They appreciate the platform's ability to detect and manage IT incidents promptly, allowing for proactive resolution before impacting user experience. The correlation of events and automation features powered by AIOps are highlighted as key strengths, enabling quick diagnosis and effective incident handling. Additionally, users value the platform's analytical tools for detecting and resolving issues swiftly, optimizing business processes, and enhancing overall operational efficiency. The centralized incident analysis and root cause identification functionalities are particularly commended for their role in improving security and minimizing business disruptions.

### Alert Management
Users generally appreciate BigPanda's efficient alert management capabilities. The platform's ability to correlate alerts from multiple sources and automate ticketing processes has been well-received. While some users have highlighted the need for improvements in certain aspects like automation and alert handling, overall, BigPanda's alert management features are commended for their flexibility, ease of integration with various monitoring tools, and real-time alerting functionality. The platform's capacity to aggregate and correlate alerts, reducing the volume of alerts to manage, has been particularly praised by users.

### Ticketing and Resolution
Reviewers generally praise BigPanda's ticketing and resolution capabilities. Users appreciate the ease of issuing tickets, the efficient management of incidents, and the streamlined resolution process. The tool's ability to automate ticketing and correlate alerts across various sources is highlighted as a significant advantage. However, some users have expressed concerns about the support interactions, citing delays in resolving support requests. Despite this, the overall consensus leans towards the effectiveness of BigPanda in enhancing ticketing and resolution processes within organizations.

### Reporting and Dashboards
Users generally appreciate BigPanda's robust reporting and dashboard features, according to the reviews provided. The sentiment towards the reporting and dashboards functionality seems to be positive overall, with users highlighting the ease of customization, accessibility, and the ability to gain valuable insights through real-time analytics. However, there are some concerns raised about the limitations in reporting capabilities, such as the need for more intuitive reporting templates and advanced tracking features. Despite these minor drawbacks, users find the reporting and dashboard tools in BigPanda to be valuable assets in efficiently tracking incidents and managing alerts.

### Integration and Automation
Users generally appreciate BigPanda's integration and automation capabilities, highlighting the ease of setting up OOTB integrations and the flexibility to customize for specific needs. While some users mention the need for further development in certain integrations, overall, the platform's ability to automate manual tasks and streamline incident management processes is well-received. The availability of a wide range of plugins and integration options with various tools is seen as a strong point, enabling users to reduce manual effort and IT noise effectively. Additionally, the real-time alert system and AI/ML algorithms for event enrichment contribute to enhancing the quality of data fed into BigPanda, ultimately improving operational efficiency.

### Observability and Operations
Users consistently praise BigPanda's observability and operations capabilities. They highlight the platform's ability to provide a centralized view of incidents, enabling quick root cause analysis and proactive incident response. The correlation of events from various sources streamlines incident impact assessment, enhancing operational efficiency. Additionally, users appreciate the cost-effectiveness and real-time analytics that aid in making informed decisions and improving overall performance. Despite some minor concerns about dashboard functionality, the overall sentiment leans towards BigPanda being a valuable asset for enhancing observability and operations within IT infrastructure.

### AI and Machine Learning
User opinions on BigPanda's AI and machine learning capabilities vary widely. While some users appreciate the platform's use of machine learning to quickly identify IT issues and consolidate monitoring data, others express disappointment in the basic correlation patterns and steep learning curve associated with the AI features. Some users find the lack of advanced AI and self-learning capabilities limiting, while others praise the platform for its potential to enhance efficiency and scalability. The mixed feedback suggests that there is room for improvement in BigPanda's AI and machine learning functionalities to better meet the diverse needs of its users.

### Performance and Analytics
Users consistently praise BigPanda's performance and analytics capabilities, highlighting its ability to detect and resolve issues promptly. The platform's analytic tools are commended for their effectiveness in optimizing business processes and enhancing operational efficiency. With real-time analytics and proactive alerts, users appreciate the valuable insights provided by BigPanda, enabling them to make informed decisions and improve overall performance.

### User Interface and Experience
The feedback on BigPanda's user interface and experience is varied. While many users appreciate the intuitive design and ease of use, some express concerns about certain aspects being confusing or lacking in user-friendliness. The flexibility and real-time updating capabilities are highlighted as strengths, but there are mentions of features being clustered in a single tab, which can be a drawback for some users. Suggestions for improvement include enhancing the GUI for better navigation and ensuring a more user-friendly experience overall. Despite mixed opinions, the general consensus leans towards acknowledging the positive aspects of BigPanda's user interface and experience functionalities.

### Collaboration and Communication
Users consistently praise BigPanda's ability to streamline collaboration and communication among support teams. The platform's alert correlation feature stands out as a valuable tool for quickly identifying and resolving issues, reducing resolution times significantly. Additionally, the integration with various tools like Slack, WebEx, and JIRA automates incident response processes, enhancing team efficiency. Users appreciate the centralized space for alerts and the ease of sharing tickets in real-time, facilitating swift resolutions. BigPanda's Ops-Aware inbox and customized views further contribute to efficient communication and problem-solving within teams. Despite some noise tickets, users find that BigPanda helps them focus on critical warnings, ultimately saving time and improving operational effectiveness.

Automation Capabilities: Many users have praised the application for its automation capabilities, which have greatly reduced manual effort and minimized IT noise. Several reviewers mentioned that the ability to automate tasks has improved their productivity and allowed them to focus on more critical issues.

Intuitive User Interface: The user interface of the application has been widely appreciated by reviewers, with many finding it intuitive and easy to navigate. This has made it easier for both experienced users and those unfamiliar with similar tools to quickly adapt and use the application effectively.

Integration Capabilities: Reviewers have highlighted the integration capabilities of the application as a major advantage. The ability to aggregate data from various inbound tools and correlate them into actionable incidents in real-time, as well as integrate with outbound tools for streamlined incident response, has been highly valued by users.

Mobile application needs improvement: Several users have mentioned that the mobile application of BigPanda is in need of improvement. Users feel that the app does not effectively deliver its intended purpose and hope for future updates to enhance its functionality.

Limited ML/AIOps capabilities: Some users have expressed disappointment with BigPanda's ML/AIOps capabilities, stating that they are limited in their effectiveness. These users hope for future improvements in this area to provide more advanced machine learning and AIOps features.

Lack of customization options: Many users have highlighted the lack of customization options as a drawback of BigPanda. They express a desire for more control over creating customized dashboards and handling complex situations within the tool.

BigPanda is an AIOps-powered platform designed to enable IT Ops teams to process thousands of monitoring alerts into meaningful incidents, insights and actions. The tool's primary feature is its Event Correlation which significantly reduces the amount of IT noise and detects incidents as they happen in real-time. This provides valuable assistance to IT Operations, NOC, and DevOps SRE teams by allowing them to stay ahead of problems before they become major issues.

BigPanda also includes Root Cause Analysis that combines change and topology data. This helps users identify the cause of any incident faster thus reducing finger-pointing, war room calls or resolution cycles. Additionally, Machine Learning capabilities are used to analyze all incidents against changes occurring in real-time so that likely factors causing an outage can be surfaced quickly. The Level-0 Automation functionality facilitates communication with other tools such as notification systems, chat tools or ticketing solutions for quick reaction during potential outages ensuring that incidents don't escalate unnecessarily further.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Freshservice

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more.

It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Datacenter Edition

Standard Edition

BigPanda

Event Monitoring Software add automation to incident management across an IT infrastructure and applications by logging events and organizing alerts so that managers are aware of changes in metrics that signal meaningful performance change.

Event Monitoring

Likelihood to Recommend

BigPanda is a leading provider of Algorithmic Service Operations for enterprise IT. 

Microsoft System Center Operations Manager (SCOM)

OpsGenie

Devo Data Analytics Platform

BMC TrueSight Vulnerability Management for Third Party Applications

Nagios XI

Site Reliability Engineer

BigPanda 2021-10-14 12:58:49

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Dark mode

Dashboard feature

Integration with multiple

User friendly

Ease of administration

Home

Event Monitoring Software

BigPanda ingests alerts from multiple monitoring tools as it is being used across the whole organization. We use both native as well as custom REST API integration. After ingestion alerts are correlated and then sent to Ticketing and alerting tools based on the alert priority. The tool provides a single platform for the Operations team for visibility of all alerts. The tool has a feature to create multiple environments and provide visibility and access based on roles. The alert enrichment feature is very helpful as some monitoring tools provide very few customization options on their end.

Alert correlation feature helps in grouping similar alerts together
Alert Enrichment to enhance the data after it arrives on the tool
Integration with multiple tools
The console is very user friendly and provides ease of administration

Tool should have a feature to query the data
The dashboard feature needs improvement
It should have a dark mode

Since we have multiple monitoring tools, it provides native or custom integration features
It provides a consolidated view of alerts on the console and makes the lives of the Operations team easier
It has auto shares features which helps is automatic ticket creation

BIgPanda is very easy to implement and use
Better than the previous tool, provides more functionality
BIgPanda's alert enrichment feature very helpful

BMC TrueSight Vulnerability Management for Third Party Applications and Moogsoft

New Relic, Splunk Enterprise, Devo Data Analytics Platform, System Center Operations Manager, Nagios XI, Nagios Core, OpsGenie, ServiceNow IT Service Management

BigPanda

Overview

What is BigPanda?