Item: BigPanda
Rating: 9
Author: Kaushal Thakur

Use Cases and Deployment Scope

BigPanda ingests alerts from multiple monitoring tools as it is being used across the whole organization. We use both native as well as custom REST API integration. After ingestion alerts are correlated and then sent to Ticketing and alerting tools based on the alert priority. The tool provides a single platform for the Operations team for visibility of all alerts. The tool has a feature to create multiple environments and provide visibility and access based on roles. The alert enrichment feature is very helpful as some monitoring tools provide very few customization options on their end.

Pros and Cons

Alert correlation feature helps in grouping similar alerts together
Alert Enrichment to enhance the data after it arrives on the tool
Integration with multiple tools
The console is very user friendly and provides ease of administration

Tool should have a feature to query the data
The dashboard feature needs improvement
It should have a dark mode

Most Important Features

Since we have multiple monitoring tools, it provides native or custom integration features
It provides a consolidated view of alerts on the console and makes the lives of the Operations team easier
It has auto shares features which helps is automatic ticket creation

Return on Investment

BIgPanda is very easy to implement and use
Better than the previous tool, provides more functionality
BIgPanda's alert enrichment feature very helpful

Alternatives Considered

BMC TrueSight Vulnerability Management for Third Party Applications and Moogsoft

TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.

Key Insights

Do you think BigPanda delivers good value for the price?

Yes

Are you happy with BigPanda's feature set?

Yes

Did BigPanda live up to sales and marketing promises?

Yes

Did implementation of BigPanda go as expected?

Yes

Would you buy BigPanda again?

Yes

Other Software Used

New Relic, Splunk Enterprise, Devo Data Analytics Platform, System Center Operations Manager, Nagios XI, Nagios Core, OpsGenie, ServiceNow IT Service Management

Likelihood to Recommend

If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.

Excellent tool for alert correlation and enrichment

Overall Satisfaction with BigPanda