TrustRadius

Bird vs. Clientele Digital

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bird
Score 8.4 out of 10
N/A
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
$45
per month 3000 monthly contacts
Clientele Digital
Score 0.0 out of 10
N/A
Clientele Digital is a secure space for communication between businesses and customers. It helps businesses with recurring clients to communicate effectively over client's preferred channels in compliant and secure way inspired by consumer behaviour research.N/A
Pricing
BirdClientele Digital
Editions & Modules
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
BirdClientele Digital
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$99
Additional Details——
More Pricing Information
Community Pulse
BirdClientele Digital
Best Alternatives
BirdClientele Digital
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdClientele Digital
Likelihood to Recommend
5.3
(3 ratings)
-
(0 ratings)
User Testimonials
BirdClientele Digital
Likelihood to Recommend
Bird (formerly MessageBird)
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
PR
Pablo Ritchie
Product Manager
Read full review
Decision Tree Tech LLC
No answers on this topic
Pros
Bird (formerly MessageBird)
  • Call reminders and follow up incl reviews
  • Easy for the client to access the call without needing to download software
  • Customizable branding
Verified User
Anonymous
Read full review
Decision Tree Tech LLC
No answers on this topic
Cons
Bird (formerly MessageBird)
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
Verified User
Anonymous
Read full review
Decision Tree Tech LLC
No answers on this topic
Alternatives Considered
Bird (formerly MessageBird)
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
PR
Pablo Ritchie
Product Manager
Read full review
Decision Tree Tech LLC
No answers on this topic
Return on Investment
Bird (formerly MessageBird)
  • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
  • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
  • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
Verified User
Anonymous
Read full review
Decision Tree Tech LLC
No answers on this topic
ScreenShots

Clientele Digital Screenshots

Screenshot of SECURE MESSAGING Send and receive text, voice, and video messages from a secure messaging center within your app. Maintain rigorous security, while delivering an on-demand messaging experience. LIVE NOTIFICATIONS Notify about changes, upcoming appointments and important events in real-time and confirm message delivery with Push Notifications. INTERACTIVE CHAT Create instant dialogue with intelligent chat bot and document transcript in your Backoffice. VIDEO APPOINTMENTS Host and attend real-time video meetings from your app, with visual annotations, screensharing, and the ability to record any conference for future review and reference.Screenshot of ONLINE PAYMENTS Share invoices with clients on secure portal and allow payment by credit card. SECURE DOCUMENT SHARING Share documents with clients on secure portal and make it easy to find when needed. DIGITAL SIGNATURE Allow documents to be signed by clients online and cut turnaround times.Screenshot of BACK OFFICE (CRM) INTEGRATION Multiply efficiency by integrating your CRM or other BackOffice system with clients portal and automate manual customer care processes. KNOWLEDGE BASE Educate your customers how to maximize value of your business by sharing guides, training materials and best practices. ANALYTICS Data driven decision making practice is fundamental for continual growth. It enables companies to create new business opportunities, generate more revenue, predict future trends, optimize current operational efforts, and produce actionable insights. Know your customers better by tracking their behavioral trends and respond fast.