TrustRadius

Bird vs. WATI.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bird
Score 8.4 out of 10
N/A
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
$45
per month 3000 monthly contacts
WATI.io
Score 8.9 out of 10
N/A
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
$49
per month
Pricing
BirdWATI.io
Editions & Modules
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
Standard
$49
per month
Professional
$98
per month
Offerings
Pricing Offerings
BirdWATI.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BirdWATI.io
Best Alternatives
BirdWATI.io
Small Businesses
Telegram
Telegram
Score 9.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Telegram
Telegram
Score 9.0 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Enterprises
Telegram
Telegram
Score 9.0 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdWATI.io
Likelihood to Recommend
5.3
(3 ratings)
8.0
(1 ratings)
User Testimonials
BirdWATI.io
Likelihood to Recommend
Bird (formerly MessageBird)
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
PR
Pablo Ritchie
Product Manager
Read full review
WATI.io
If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
Verified User
Anonymous
Read full review
Pros
Bird (formerly MessageBird)
  • Call reminders and follow up incl reviews
  • Easy for the client to access the call without needing to download software
  • Customizable branding
Verified User
Anonymous
Read full review
WATI.io
  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.
Verified User
Anonymous
Read full review
Cons
Bird (formerly MessageBird)
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
Verified User
Anonymous
Read full review
WATI.io
  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
Verified User
Anonymous
Read full review
Alternatives Considered
Bird (formerly MessageBird)
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
PR
Pablo Ritchie
Product Manager
Read full review
WATI.io
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
Verified User
Anonymous
Read full review
Return on Investment
Bird (formerly MessageBird)
  • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
  • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
  • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
Verified User
Anonymous
Read full review
WATI.io
  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.
Verified User
Anonymous
Read full review
ScreenShots