TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bird

    Score8.5 out of 10
    N/ABird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.

    $45

    per month 3000 monthly contacts

    WebRTC

    Score10 out of 10
    N/AWebRTC is an open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs. The WebRTC components have been optimized to best serve this purpose.

    $3

    per month

    Pricing
    BirdWebRTC
    Editions & Modules
    API Pricing - WhatsApp
    $0.01
    per message
    API Pricing - Voice
    $0.01
    per minute
    API Pricing - SMS
    $0.01
    per message
    API Pricing - Numbers
    $1
    per month
    Pro
    $50
    per month
    Pro Plus
    $150
    per month
    Start Up
    Free
    Custom Plan
    Contact sales team
    Large Group Basic
    $3
    per month
    Small Group Basic
    $5
    per month
    Small Group Startup
    $199
    per month
    Large Group Startup
    $299
    per month
    Small Group Pro
    $599
    per month
    Large Group Pro
    $649
    per month
    Small Group Premium
    $949
    per month
    Large Group Premium
    1,099
    per month
    Offerings
    Pricing Offerings
    BirdWebRTC
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    BirdWebRTC
    Small Businesses
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Medium-sized Companies
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Enterprises
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BirdWebRTC
    Likelihood to Recommend
    5.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    BirdWebRTC
    Likelihood to Recommend
    Bird (formerly MessageBird)
    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Pros
    Bird (formerly MessageBird)
    • Call reminders and follow up incl reviews
    • Easy for the client to access the call without needing to download software
    • Customizable branding
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Cons
    Bird (formerly MessageBird)
    • SMS authentication is pricey (like other players)
    • Lack dedicated SMS phone numbers for Brazil
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Alternatives Considered
    Bird (formerly MessageBird)
    Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Return on Investment
    Bird (formerly MessageBird)
    • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
    • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
    • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    ScreenShots