162 Reviews and Ratings
2 Reviews and Ratings
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It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.Incentivized
Overall, Trend Micro InterScan VirusWall is a solid product for the cost. I have used their support several times and their support engineers are well rounded and very knowledgeable. They know the product inside and out. I have used other products in the past for security on endpoints, like Webroot, and will never go back after using Trend Micro InterScan VirusWall.Incentivized
Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.The cloud-based console provides for easy computer management and deployment.Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.Computers can be grouped into different categories, with different policies automatically deployed to each category.Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.Incentivized
Admin console is easy to useLight and does not take resources away from PCs and serversExcellent customer serviceIncentivized
Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.Incentivized
It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money Incentivized
The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.Incentivized
Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.Incentivized
We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.Incentivized
Trend Micro InterScan VirusWall is lightweight and does not impact performance on a PC or server. It can be installed on both PC and Mac. I have used Webroot in the past and it had a significant impact on performance of PCs and servers. ESET does a good job for home use but I have not used it for business.Incentivized
The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.Incentivized
I believe that is has already paid for itself protecting our networkI have not came across anything negative or that has impacted the company in a negative wayPositive would definitely be top-notch supportIncentivized