What users are saying about
20 Ratings
3 Ratings
20 Ratings
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Score 9.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

BizConnect

[BizConnect] is a great tool for all those people who are messy in managing their contacts and want things to get managed. It is a comprehensive tool even for a large number of business cards. One can share contact to anyone using this tool without facing any difficulty. It manages contacts so well and I can get access to any of the contact very easily. It has some flaws like the customer support team and Subscription rate.
Jenson Albie | TrustRadius Reviewer

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

BizConnect
KronoDesk
8.2
Organize and prioritize service tickets
BizConnect
KronoDesk
8.2
Expert directory
BizConnect
KronoDesk
8.2
Subscription-based notifications
BizConnect
KronoDesk
8.2
ITSM collaboration and documentation
BizConnect
KronoDesk
8.2
Ticket creation and submission
BizConnect
KronoDesk
8.2
Ticket response
BizConnect
KronoDesk
8.2

Self Help Community

BizConnect
KronoDesk
8.2
External knowledge base
BizConnect
KronoDesk
8.2
Internal knowledge base
BizConnect
KronoDesk
8.2

Multi-Channel Help

BizConnect
KronoDesk
8.4
Customer portal
BizConnect
KronoDesk
8.2
IVR
BizConnect
KronoDesk
8.2
Social integration
BizConnect
KronoDesk
8.2
Email support
BizConnect
KronoDesk
9.1
Help Desk CRM integration
BizConnect
KronoDesk
8.2

Pros

BizConnect

  • Transcribe business card data that can be easily exported into Excel.
  • Great customer support. I had several questions and they always promptly reply.
  • App is super intuitive to use. Can scan a stack of business cards within minutes.
Anonymous | TrustRadius Reviewer

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Cons

BizConnect

  • Customer support is wretched [in my experience].
  • [I believe] the interface of this software is a bit confusing.
  • [I feel] the price is disappointing.
Daniel Jhoseph | TrustRadius Reviewer

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Support Rating

BizConnect

BizConnect 9.6
Based on 2 answers
They have always been incredibly responsive to my questions. They have a great chat feature within their application for asking questions. Their replies show up directly within the app. Super easy functionality to use. On my own accord, I even reached out to the CEO of the company and have had a great dialogue with him on LinkedIn.
Anonymous | TrustRadius Reviewer

KronoDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

BizConnect

CamCard was a bit slow and pathetic tool for the management of business contacts. I really didn't admire the scanning feature of the CamCard which is the most exceptional feature of BizConnect. Moreover, CamCard didn't organize cards in a way BizConnect organizes. and the CamCard didn't work well according to my needs and demands.
Joseph Daniel | TrustRadius Reviewer

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Return on Investment

BizConnect

  • We can easily manage our contacts using BizConnect.
  • In the beginning, we found it difficult to operate and we tried to contact its customer service and they were lazy and non-responsive.
Samule Finiley | TrustRadius Reviewer

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Screenshots

Pricing Details

BizConnect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$6*

* per user

BizConnect Editions & Modules

Additional Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BizConnect
8.9
KronoDesk
9.1

Support Rating

BizConnect
9.6
KronoDesk

Add comparison