7 Ratings
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Score 6 out of 100
3 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Blackbaud FIMS (formerly MicroEdge)

It is a very robust system and with the various modules you can accomplish much of what is needed for traditional transaction US-based grantmaking. If you have more complicated grantmaking, deal with foreign currencies or want to have tighter alignment of finance and budget numbers, GIFTS may not meet your needs. Additionally, some of their core projects have limited accessibility in terms of various mobile devices or access from outside the organization's network.
Meridian Napoli | TrustRadius Reviewer

SurveyMonkey Apply

SurveyMonky Apply would work well for any application program. Because you are able to build your application and customize it to your specific needs, it would truly support any scenario. I recently attended a seminar with other SMA users and there was such a large spectrum of different companies and organizations that are using the product.It was so interesting, because we realized that despite how different all of us were, we all had the same application components: an eligibility stage, an application, and a review process. This made us more similar than we ever considered!
Leah Melnick | TrustRadius Reviewer

Pros

Blackbaud FIMS (formerly MicroEdge)

  • Simple layout
  • Duplication reports
  • Lots of fields for organization-specific information
Anonymous | TrustRadius Reviewer

SurveyMonkey Apply

  • SurveyMonkey Apply has the best customer service I've ever experienced in a company. They are easily accessible, super helpful and friendly, and they will work until they are able to find a solution.
  • The platform for building an application on SurveyMonkey Apply is simple for the user. It's set up with such a clean format that is appealing to the eye and incredibly user-friendly.
  • The application system also has a lot of flexibility, making it easy to customize your applications as needed.
Leah Melnick | TrustRadius Reviewer

Cons

Blackbaud FIMS (formerly MicroEdge)

  • While GIFTS Classic is the most barren interfaces of all MicroEdge products, there are some simple capabilities I wish GIFTS could still perform such as better email integration from outlook to a GIFTS request, more efficient requirement reminders, and a wider use of Microsoft Office and other external product integration (GuideStar).
  • It's disappointing that you have to purchase an additional "Customizer Module" or "Budget Module" in order to access basic functions of a GMS. This seems like a basic system function that MicroEdge takes advantage of, unfortunately.
  • The online application module (IGAM) is still quite antiquated and you have to be knowledgeable of basic HTML in order to really customize your organization's online application. More flexibility and design functions would be greatly appreciated with the online application function, especially since this is a public document and represents your organization.
Margie O'Connor | TrustRadius Reviewer

SurveyMonkey Apply

  • The only struggle we've experienced with SMA is the ease in incorporating other language formats for our applications. Being able to offer our application in other languages not only comes with an extra price, but the work needed to build the application in that language can be incredibly time consuming.
Leah Melnick | TrustRadius Reviewer

Support Rating

Blackbaud FIMS (formerly MicroEdge)

Blackbaud FIMS (formerly MicroEdge) 8.0
Based on 1 answer
I typically receive a response to an inquiry within an hour or two, if not sooner. Most tech support people are knowledgeable about our problems, and if not, they will escalate to the proper person.
JoAnn Tiefau | TrustRadius Reviewer

SurveyMonkey Apply

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud FIMS (formerly MicroEdge)

It is really a matter of priority. I can see situations where GIFTS Classic is a very strong option! Once an organization determines its priorities then it should definitely consider GIFTS to see how well it compares with mission critical functionality.
Meridian Napoli | TrustRadius Reviewer

SurveyMonkey Apply

I honestly didn't search any further than SurveyMonkey Apply, as the price was so affordable and the ability to do everything we needed was already there.
Leah Melnick | TrustRadius Reviewer

Return on Investment

Blackbaud FIMS (formerly MicroEdge)

  • Reporting was difficult on GIFTS - often we had to place data into Excel by hand since we could not create simple customized reports. This increased time spent on tasks GIFTS was supposed to streamline.
  • GIFTS did not alert us to duplicated organization records, so often it was difficult to reflect an organization's full grant history to our Board of Directors, leading to employees spending time searching through paper records to make sure all information was properly reported.
  • GIFTS created duplicate contact records, meaning it was difficult to find out which contact was related to which organization and cluttered our data. This caused decreased processing and response time to "new" contacts who turned out to be previous contacts or contacts whose information was tied to previous organizations. Even when contact information was updated for a new organization, sometimes the program would revert to the first organization contact information, several times leading to checks cashed to incorrect organizations---the very worst consequence of using GIFTS to our organization. Thankfully, the money was recovered upon the few times that error occurred, but it led to me and other employees reading through out 800+ checks before issue to make sure the correct organization was in fact being rewarded.
Anonymous | TrustRadius Reviewer

SurveyMonkey Apply

  • As a non-profit organization, we are not profit oriented, but we ARE invested in growing our impact. SMA has provided a platform that enables our program to be scale-able and more accessible to our users.
  • SMA has provided a platform that allows for automations that truly save staff time, allowing us to focus on bigger picture work, rather than tedious data entry.
  • SMA has also provided a system for storing past applications.
Leah Melnick | TrustRadius Reviewer

Pricing Details

Blackbaud FIMS (formerly MicroEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Apply

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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