BlackBerry Optics (CylanceOPTICS) vs. Xurrent

BlackBerry Optics (CylanceOPTICS)

Xurrent

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BlackBerry Optics (CylanceOPTICS)	Score 9.9 out of 10	N/A	BlackBerry Optics originated from Cylance, which became a Blackberry company from the early 2019 acquisition. BlackBerry Optics (formerly CylanceOPTICS) is an incident response solution emphasizing fast endpoint detection and automated smart threat response, root cause and context analysis, and other features.	N/A
Xurrent	Score 9.0 out of 10	Small Businesses (1-50 employees)	Xurrent, replacing the former Zenduty is an incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value.	$6 per month per user

Pricing

BlackBerry Optics (CylanceOPTICS)

Xurrent

Editions & Modules

No answers on this topic

Starter: $6
per month per user
Growth: $16
per month per user
Enterprise: $25
per month per user

Offerings

Pricing Offerings
BlackBerry Optics (CylanceOPTICS)	Xurrent
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

Discount available for annual pricing.

More Pricing Information

Community Pulse
	BlackBerry Optics (CylanceOPTICS)	Xurrent

Features

BlackBerry Optics (CylanceOPTICS)

Xurrent

Incident Response Platforms

Comparison of Incident Response Platforms features of Product A and Product B
	BlackBerry Optics (CylanceOPTICS) 10.0 2 Ratings 12% above category average	Xurrent 9.5 1 Ratings 6% above category average
Company-wide Incident Reporting	10.02 Ratings	10.01 Ratings
Integration with Other Security Systems	10.02 Ratings	10.01 Ratings
Attack Chain Visualization	10.01 Ratings	9.01 Ratings
Centralized Dashboard	10.02 Ratings	10.01 Ratings
Machine Learning to Prevent Incidents	10.02 Ratings	9.01 Ratings
Live Response for Rapid Remediation	10.02 Ratings	9.01 Ratings

Best Alternatives
	BlackBerry Optics (CylanceOPTICS)	Xurrent
Small Businesses	ThreatDown, powered by Malwarebytes Score 8.9 out of 10	ThreatDown, powered by Malwarebytes Score 8.9 out of 10
Medium-sized Companies	CrowdStrike Falcon Score 9.1 out of 10	CrowdStrike Falcon Score 9.1 out of 10
Enterprises	CrowdStrike Falcon Score 9.1 out of 10	CrowdStrike Falcon Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BlackBerry Optics (CylanceOPTICS)	Xurrent
Likelihood to Recommend	10.0 (2 ratings)	9.0 (1 ratings)
Support Rating	6.0 (1 ratings)	- (0 ratings)

User Testimonials
	BlackBerry Optics (CylanceOPTICS)	Xurrent
Likelihood to Recommend	BlackBerry You can set rules based on specific scenarios to run on machines. For example, you can use this to enable or disable machine learning to block or allow things that users regularly use. You can also log specific attacks on machines (for research later). Incentivized Verified User Anonymous Read full review	Xurrent Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts. Incentivized YG Yatin Garg Product Manager Read full review
Pros	BlackBerry Maps out solid template frameworks. Makes reporting to executives easy to compile and understand. Incentivized John Keenan Director of Information Security Read full review	Xurrent Real time alerts on critical events Incidents management Tasks delegations and personalised communications Incentivized YG Yatin Garg Product Manager Read full review
Cons	BlackBerry No major complaints! Love everything about the service. Incentivized Verified User Anonymous Read full review	Xurrent Escalation option is limited, only straightforward top down even after re-assigning Override interface is confusing Lack of mobile app alerts and notifications Incentivized YG Yatin Garg Product Manager Read full review
Support Rating	BlackBerry I haven’t seen that there is much support for it. It seems like a lot of trial and error is/will be involved. Incentivized John Keenan Director of Information Security Read full review	Xurrent No answers on this topic
Alternatives Considered	BlackBerry We use Cylance in conjunction with two other products. We have ArcticWolf for monitoring the machines at an even finer detail than Cylance (they can pick up things that can be missed). We also use Cisco Umbrella to block potentially malicious DNS queries. The combination of these three products helps us feel much more secure than if we had just one. Incentivized Verified User Anonymous Read full review	Xurrent Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates. Incentivized YG Yatin Garg Product Manager Read full review
Return on Investment	BlackBerry Addresses known gaps easily. Quick to implement. Incentivized John Keenan Director of Information Security Read full review	Xurrent Decreased incidents by 40% Decrease in incident resolution and escalation time by 50% Increase in CSAT score by 40% Incentivized YG Yatin Garg Product Manager Read full review
ScreenShots		Xurrent Screenshots