Blackberry Workspaces vs. SmartVault

It's so easy to have running lists that constantly need updating to basically live in a folder on your desktop. Open and save it like a regular document and then it's synced company-wide! However, syncing issues and almost non-existent customer support means that you're basically on your own to figure things out by trial and error.

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• Simple to download.
• Easy to navigate.

Incentivized

• Easy navigation
• Email notifications
• Document previews

• Signs out unnecessarily.
• Slow syncing (sometimes).

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

I've personally never talked to anyone from customer support, but my boss has. It took him almost 2 weeks just to get a response back and it wasn't very helpful. We basically had to figure everything out on our own.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

I have never used anything besides Blackberry Workspaces (formerly Watchdox) so I am not sure how it stacks up against them.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

• Instead of sending large documents through email, we use this.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection