Blackberry Workspaces vs. SmartVault

It's so easy to have running lists that constantly need updating to basically live in a folder on your desktop. Open and save it like a regular document and then it's synced company-wide! However, syncing issues and almost non-existent customer support means that you're basically on your own to figure things out by trial and error.

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SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

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• Simple to download.
• Easy to navigate.

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• Easy navigation
• Email notifications
• Document previews

• Signs out unnecessarily.
• Slow syncing (sometimes).

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• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

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I've personally never talked to anyone from customer support, but my boss has. It took him almost 2 weeks just to get a response back and it wasn't very helpful. We basically had to figure everything out on our own.

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Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

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I have never used anything besides Blackberry Workspaces (formerly Watchdox) so I am not sure how it stacks up against them.

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Sales team was responsive, price was good, functionality was acceptable

• Instead of sending large documents through email, we use this.

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• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection