Item: Blackberry Workspaces
Rating: 6
Author: Katie Lukasek

Overall Satisfaction with Blackberry Workspaces (formerly Watchdox)

Use Cases and Deployment Scope

We use Workspaces for training purposes as well as document sending across the whole company. All of our performance reports, client and candidate handouts, training materials, contracts, phone scripts, etc are housed here. When we send out company updates (weekly) a document is just updated and re-uploaded to our Workspaces folder.

Pros and Cons

Pros

Simple to download.
Easy to navigate.

Cons

Signs out unnecessarily.
Slow syncing (sometimes).

Return on Investment

Instead of sending large documents through email, we use this.

Alternatives Considered

I have never used anything besides Blackberry Workspaces (formerly Watchdox) so I am not sure how it stacks up against them.

Support Rating

I've personally never talked to anyone from customer support, but my boss has. It took him almost 2 weeks just to get a response back and it wasn't very helpful. We basically had to figure everything out on our own.

Key Insights

Do you think Blackberry Workspaces delivers good value for the price?

Not sure

Are you happy with Blackberry Workspaces's feature set?

Yes

Did Blackberry Workspaces live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackberry Workspaces go as expected?

Yes

Would you buy Blackberry Workspaces again?

Yes

Likelihood to Recommend

It's so easy to have running lists that constantly need updating to basically live in a folder on your desktop. Open and save it like a regular document and then it's synced company-wide! However, syncing issues and almost non-existent customer support means that you're basically on your own to figure things out by trial and error.

Blackberry Workspaces Feature Ratings

Comments

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Blackberry Workspaces Review