BlueSnap vs. Ezus

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

Incentivized

The presentation looks appealing and functional but when one starts using the app, one soon realizes that it doesn't work properly. It's not possible to insert all the data one needs, like beginning time, duration of the tour, description and detailed relative to meeting point and time. It's possible to insert (not in an organized manner) some of this data manually, but it's not possible to import an existing database and make it work

• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

Incentivized

• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

Incentivized

The app does not work with existing databases. All data needs to be entered manually. It doesn't offer the precision required to create travel itineraries and travel documents (not all services appear where they are supposed to). They do not design tailored documents, so many details that should be automatically inserted are in fact missing and one needs to enter them manually for each service, making the app a bit more usable than a couple of excel sheets but nothing more than that.

Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

Incentivized

Good rates for an excellent team

Incentivized

• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

Incentivized