BlueSnap vs. Quadient Accounts Receivable vs. TermSync

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

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Great for automating dunning letters and standard customer communications. Great for dashboards for the collections teams. Easy to manage reporting that syncs with our in-house ERP, NetSuite. Senior management can review the dashboard to monitor overall performance. Can be hard to maintain a separate login for another ERP system.

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If you are one person or managing 10, TermSync allows you to track what you and your team is working on. When to follow up with customers so that no one is missed. It allows you to see if each teammate is pulling their weight and getting done what needs to be done or if more help is needed. The Executive Metrics reports give you all the information for month end reporting and also shows you the weaknesses so you can motivate your team to excel in those areas.

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• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

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• Self serve and easy access to customer documents
• provides a full audit of all collection notes for any invoice in a single repository of data
• Allows your collection team to become more proactive on issues than reactive - the automated services Quadient offers remove a lot of the manual human tasks

• The dashboard makes it easy to organize my daily work and to track customer contacts.
• TermSync makes it easy for our customers to communicate with us at a time the best works with their schedule.
• I love the credit reference reports. This saves us all the time of printing, completing and faxing credit reference reports.

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• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

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• Being able to tell clients which invoices were applied to for payment application
• More analytical tools

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• Reporting. It is hard for TermSync to create a report for every business type out there so you may need to have some things customized, but they are always willing to assist.
• The requirements needed to accept payments online requires some information that larger companies may not want to give out.

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Yay Pay has saved a lot of time. Integrates the billing and invoicing departments and is helpful to the revenue team to track customers and timing of payments. The AR and billing teams can share information with others and allows sharing of information that previously was hard to manage. Yay Pay integrates very well with Net Suite

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Invited by TrustRadius (TR) on Vendor's Behalf

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I love the usability, the way the information is divided is very well though out and it flows nicely. The only thing I would point out is that sometimes the search engine show no results and when I know that cannot be correct, I refresh the page and the information shows up. It would be nice if if the connection is not good or the website is not sure if the information is correct, it would tell me, not say it is not there

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Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

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Very similar to Tesorio - more cost effective but less savvy in forecasting piece. Quadient customer service is A+. Much more functional workflow capability than NetSuite

When researching for this type of product, I did reach out to other vendors. I worked closely with Billtrust in the past and they were lacking in this area when I was ready to make my move. It is my understanding that they have something very robust in the works but I can't say where that will fall on the cost spectrum. By comparison, other companies, like Get Paid had priced themselves right out of our market. TermSync gave us the tools we needed at a price we could afford in the least amount of time and very little assistance from our IT Group, which was a big relief.

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• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

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• Decrease in our DSO which was relatively high before
• Ease of use by our customers to gather statements or invoices
• Ease of use platform for all employees

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• Our over 60 day list has been reduced by more than 100 accounts.
• Our DSO is consistently trending lower.
• All of the customer notes are stored in one place saving time for everyone.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info