BMC Helix Virtual Agent vs. Genesys Cloud CX
BMC Helix Virtual Agent vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Virtual Agent | N/A | BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
BMC Helix Virtual Agent | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
BMC Helix Virtual Agent | Genesys Cloud CX | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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BMC Helix Virtual Agent | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Virtual Agent | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (407 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
BMC Helix Virtual Agent | Genesys Cloud CX | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | Genesys |
Pros | BMC Software Inc. No answers on this topic | Genesys |
Cons | BMC Software Inc. No answers on this topic | Genesys |
Likelihood to Renew | BMC Software Inc. No answers on this topic | Genesys |
Usability | BMC Software Inc. No answers on this topic | Genesys |
Reliability and Availability | BMC Software Inc. No answers on this topic | Genesys |
Performance | BMC Software Inc. No answers on this topic | Genesys |
Support Rating | BMC Software Inc. No answers on this topic | Genesys |
In-Person Training | BMC Software Inc. No answers on this topic | Genesys |
Online Training | BMC Software Inc. No answers on this topic | Genesys |
Implementation Rating | BMC Software Inc. No answers on this topic | Genesys |
Alternatives Considered | BMC Software Inc. No answers on this topic | Genesys |
Contract Terms and Pricing Model | BMC Software Inc. No answers on this topic | Genesys |
Scalability | BMC Software Inc. No answers on this topic | Genesys |
Professional Services | BMC Software Inc. No answers on this topic | Genesys |
Return on Investment | BMC Software Inc. No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |