BMC Helix Continuous Optimization vs. xMatters

Based on what we have experienced, BMC Helix Optimize is a good choice for businesses that already have other BMC tools, such as BMC Helix Operations Management or BMC Helix Cloud Cost, due to the integrated capabilities that can be leveraged. Besides, it is a great tool for visual analysis of costs associated with operations.

Incentivized

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming

Incentivized

• Graphical Representations.
• Building of Data Views.
• Planning of operational budgets based on performance.

Incentivized

• Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
• Automated incident communication about critical system outages based on alerts received in the system.
• Automated on-call roster and notification deliveries to SME.

Incentivized

• No mobile app is available.
• Only available in English.
• Not many data integrations available.

Incentivized

• granular notification settings
• Allowing users to create custom integration templates would provide more flexibility and control over how xMatters integrates with their systems
• Additional built-in integrations with other applications would be an area of improvement.

xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.

Incentivized

Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.

Incentivized

In general, BMC Helix Optimize has a set of tools that are quite advanced compared to other technologies in the same field. Especially the visual representations and the flexibility when building rules to control the spend are some of the most useful functionalities that work quite well, usually better than in the rest of the tools.

Incentivized

xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.

Incentivized

• Good ROI after optimizing redundant processes.
• Identification of issues when being able to represent data visually.
• Reduced costs due to limiting number of needed resources.

Incentivized

• Quicker response times for on-call personnel.
• Managers are able to pull reports faster for any incidents escalated to their team.
• When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.

Incentivized