TrustRadius

xMatters

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
xMatters
Score 8.8 out of 10
N/A
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
$9
per month
Pricing
xMatters
Editions & Modules
Starter
$9
per user/per month
Base
$39
per user/per month
Free
Free
Advanced
Contact for quote
Offerings
Pricing Offerings
xMatters
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
xMatters
Considered Both Products
xMatters
Jordan Boeve | TrustRadius Reviewer
Jordan Boeve
Sr. Software Developer
Chose xMatters
xMatters is able to aggregate alerts from Cloudwatch, Kibana, and SNS in a single service with rules that allows us to configure where those alerts go and how they are escalated. Cloudwatch alone, for example, does not know who to contact if there is an error.
Verified User
Engineer
Chose xMatters
PagerDuty is a popular alternative to xMatters. PagerDuty does an excellent job of providing a single place with contact information for staff members. xMatters also works great as a contact platform, but we were also attracted to the Workflow system. The ability to create …
Verified User
Engineer
Chose xMatters
xMatters had more specific features related to our requirements, being most suited for corporate enterprise projects with a large number of big sized teams.
xMatters has proven to be instrumental in providing voice and messaging services in many of the countries globally which …
Leslie Rowe, M.S., ITIL Certified | TrustRadius Reviewer
Leslie Rowe, M.S., ITIL Certified
Senior Director, Technology - Enterprise Operations Center
Chose xMatters
xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing …
GC
Geoffery Castro
Systems Enginner
Chose xMatters
I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We …
Top Pros
Top Cons
Best Alternatives
xMatters
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
xMatters
Likelihood to Recommend
8.0
(8 ratings)
Usability
8.0
(1 ratings)
Support Rating
9.9
(5 ratings)
User Testimonials
xMatters
Likelihood to Recommend
Everbridge
We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
GC
Geoffery Castro
Systems Enginner
Read full review
Pros
Everbridge
  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
Verified User
Anonymous
Read full review
Cons
Everbridge
  • While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
Verified User
Anonymous
Read full review
Usability
Everbridge
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
Verified User
Anonymous
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Support Rating
Everbridge
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
Verified User
Anonymous
Read full review
Alternatives Considered
Everbridge
xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
Leslie Rowe, M.S., ITIL Certified | TrustRadius Reviewer
Leslie Rowe, M.S., ITIL Certified
Senior Director, Technology - Enterprise Operations Center
Read full review
Return on Investment
Everbridge
  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.
GC
Geoffery Castro
Systems Enginner
Read full review
ScreenShots