xMatters Experience
April 30, 2025

xMatters Experience

Prashanth Thalla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with xMatters

critical issues it is a tool where we page Core SRE's & BT members whenever there is an issue, Also for getting alert notifications when new incidents are created from any of the sources, It is used for Incident pager duty configurations from on-call and shift engineers. alerting system was good

Pros

  • quick communication
  • easy to integrate with BT when we face an issue
  • scheduling the calls as per shifts

Cons

  • granular notification settings
  • Allowing users to create custom integration templates would provide more flexibility and control over how xMatters integrates with their systems
  • Additional built-in integrations with other applications would be an area of improvement.
  • xMatters, an IT alerting platform, generally has a positive impact on organizations
  • However, it can also have some negative impacts, such as causing alert fatigue due to false positives and potential difficulties with configuration or customization.
xMatters giving highly rated due to its effectiveness in incident management and service reliability, as well as its strong integrations with other IT management tools. It helps teams proactively prevent outages, resolve incidents faster, and keep stakeholders informed. It's known for its ease of use, fast implementation, and good support.

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

Yes

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

No

xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations
Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them.
Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.

xMatters Feature Ratings

IT Alert Management
10.0
Incident Ticketing System
10
Notification and Escalation
10
Incident Classification
10
Incident Assignment
10
Incident Prioritization
10
Incident Documentation
10
Incident Tracking and Reporting
10
Self-Service Portal
10
Incident Resolution Workflow
10
Integration with Other Monitoring Tools
10

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