TrustRadius
xMatters - An Enterprise Level Event Notification Tool
https://www.trustradius.com/it-alert-managementxMattersUnspecified9.27101
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October 04, 2019

xMatters - An Enterprise Level Event Notification Tool

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with xMatters

xMatters is being used as the event alerting tool in my organization. This is used across all departments by their respective IT Teams. Whenever an event is triggered a ticket is logged in the ticketing tool and an event is thrown to the xMatters queue which then decides based on pre-filled event handler information and on-call person roster, whom to inform about the alert. Users are able to acknowledge the alerts from within the call, app or email received from xMatters. Further, it's being used as an Incident Communication tool to inform intended recipients about critical incidents impacting the systems.
  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
  • Can improve Android app UI.
  • Can provide plug and play integrations for several other third-party tools as well.
  • Over Voice Call alerts, more accent options could be added to localize the call message delivery for a better user experience.
  • xMatters has helped to remove the need to monitor multiple alerting tools, as critical events are automatically notified from it.
  • xMatters has helped teams to focus on more productive tasks than simply notifying someone about some event.
  • xMatters has helped teams to enhance their remote working capabilities by giving more power to properly manage the system outages.
xMatters had more specific features related to our requirements, being most suited for corporate enterprise projects with a large number of big sized teams.
xMatters has proven to be instrumental in providing voice and messaging services in many of the countries globally which also makes it a more viable product as compared to its peers.
It has been designed for event handling in large enterprises while other products are majorly voice and call service providers.
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company.
They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

Yes

xMatters is well suited if you are looking for an alert notification tool that can integrate with ServiceNow or Remedy and can update them on a real-time basis from remote locations through a variety of options.
It can also work well for customized alerting tools by integrating it with that tool using REST API Framework.

It's not an alert identifier tool, so you will always need an alert identification tool to look out for critical events and instruct xMatters for the alerts to be notified.