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xMatters is a versatile and powerful tool that can solve several problems at once
November 16, 2020

xMatters is a versatile and powerful tool that can solve several problems at once

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with xMatters

xMatters is being used to help track incidents, as well as notify staff when an incident occurs. Using the xMatters Workflows lets us automate ticket creation, as well as notifications, thus reducing our Mean Time To Resolution. We have all of our Operations and Engineering staff in xMatters so that during an incident, it's easy to get in touch with the SME.
  • xMatters has incredible customization when creating workflows, making it extremely versatile.
  • While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
  • xMatters has helped with Incident Management as it makes it quicker to get in touch with people.
PagerDuty is a popular alternative to xMatters. PagerDuty does an excellent job of providing a single place with contact information for staff members. xMatters also works great as a contact platform, but we were also attracted to the Workflow system. The ability to create codeless workflows has been extremely useful in automating our IM process.
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

Yes

xMatters does a great job as an alerting tool. It can integrate well with many different apps. It also does a great job as a paging service. Adding users, and contact info, as well as customizing how a user should be alerted, makes it easy to set up and administer, as well as great for the people who are getting called on.